Digital Travel Summit APAC 2025
August 12 - 13, 2025
Singapore
Main Conference Day 1 – Wednesday, 24 August 2022
Welcome
8:00 am - 8:50 am
Registration Opens
8:50 am - 9:00 am
Welcome Address: Gladys Caligagan, Conference Director, Digital Travel APAC
9:00 am - 9:10 am
Chairperson Opening Remark
Reinventing to Stay Relevant
9:10 am - 9:30 am
Opening Keynote: From revolutionizing air travel to a tech unicorn – How AirAsia pivoted from being primarily an airline into an all-in-one digital company with close to 20 travel and lifestyle products and services creating the “AirAsia way of life
Mohamad Hafidz Mohd Fadzil -
Chief Fintech Officer, airasia Super App,
Airasia
9:30 am - 10:10 am
Keynote Panel: Leveraging Big Data for tourism recovery – How can you maximise real-time data to best respond to new customer preferences and boost resilience to market volatility?
Ankit Tandon -
Global Chief Business Officer, & CEO, SEA & ME,
OYO
Aditya Agarwal -
CFO,
Cleartrip
Shirley Lesmana -
CMO,
Traveloka
Charline Boccara -
VP Digital, Distribution & Loyalty , SEA, Japan & South Korea,
Accor
The Changing Face of Travel, Part 1
10:10 am - 10:50 am
Tourism Board Panel: Rebuilding the tourism economy of the future – As restrictions ease, how can you quickly harness changing consumer sentiment to rebuild better (holistic + sustainable)?
Liz Ortiguera -
CEO,
Pacific Asia Travel Association (PATA)
10:50 am - 11:10 am
Innovation Spotlight: Will travel players manage to reboot customer experience before travellers’ “honeymoon phase” comes to an end? Or will thinning customer patience shock the system?
11:10 am - 11:30 am
Morning Networking & Coffee Break 1
11:30 am - 12:10 pm
Airline Panel: Flourishing in a post pandemic world – With health and safety being top of your traveller’s mind, how can you balance restoring customer confidence with bringing back the magic of travel?
Victor Osumi -
Managing Director & President, Japan,
Delta Air Lines
Eric Thain -
Director, Customer & Brand,
HK Express
Kim Chua -
Assistant Professor & Director of Student Success,
Embry-Riddle Aeronautical University
12:10 pm - 12:30 pm
Innovation Spotlight: How to develop a robust measurement toolkit that is holistic, prioritized, predictive and prescriptive to keep track of customer sentiment and identify the highest ROI interventions
12:30 pm - 12:50 pm
Morning Networking & Coffee Break 2
Big Ideas Retailer Keynote: Nailing Customer Personalisation
12:50 pm - 1:15 pm
Big Ideas Keynote: Differentiation through personalisation – Mastering the mix of MarTech and the human factor to build campaigns that add value at every touchpoint, so you cement yourself as THE go-to brand in your customers mind
1:15 pm - 2:15 pm
Networking Lunch
Make It Better, Not Just Safer: Reinventing Travel Experiences
TRACK A: Rethinking your Data Strategy
2:15 pm - 3:05 pm Panel Interactive: Experiences that travel well – How can you best leverage your 1 st and 3rd party customer data to create unique and hyperpersonalised experiences for today’s digital globetrotters? Liz Perkins - VP, Revenue Management & Commercial Services, APAC, Hilton Dr Andy Luk - Head of Digital Transformation & Insights, HK Express Melvin Ng - Regional Director, Rezio Celine Wickerhoff - Director, Business Development, Expedia Group Media Solutions
TRACK A: Rethinking your Data Strategy
3:05 pm - 3:25 pm Innovation Spotlight: AI in advertising – How to use consumer insights to increase your ad’s relevance, build personal connections with consumers, improve the relationship they have with your brand and create a better shopping experienceTRACK A: Rethinking your Data Strategy
3:25 pm - 3:45 pm Case Study: Powered by data, driven by people – How to use data-driven management systems and processes to help you curate and personalize your travel offeringsTRACK A: Rethinking your Data Strategy
3:45 pm - 4:15 pm Afternoon Coffee & Networking BreakTRACK B : New Normal’ in Social Media Marketing
2:15 pm - 3:05 pm Panel Interactive: With the global social commerce market growing to $604.5bn by 2027, how are the various channels influencing your customers and which ones are right for you? Blessy Townes - VP & Head of Digital Marketing & Branding, Discovery Hospitality Benjamin Tan - CEO, Mandai Global & Deputy CEO & Chief Commercial Officer, Mandai Wildlife Group
TRACK B : New Normal’ in Social Media Marketing
3:05 pm - 3:25 pm Innovation Spotlight: Gamification at scale – What type of gamification is right for your brand? And how should you best deliver it to your customers to boost loyalty and engagement?TRACK B : New Normal’ in Social Media Marketing
3:25 pm - 3:45 pm Case Study: How to integrate UGC (User Generated Content) strategies across different social platforms to reach maximum potential customers while building social proof for increased engagements and conversionsTRACK B : New Normal’ in Social Media Marketing
3:45 pm - 4:15 pm Afternoon Coffee & Networking BreakTRACK C : Guest Data Management
2:15 pm - 3:45 pm Synergy Workshop: How to win the personalisation game with guest data management solutions? Emilie Couton - Managing Director, APAC, D-EDGE Hospitality Solutions Eng Leong Low - Regional Director of Sales, APAC, D-EDGE Hospitality SolutionsNew data protection legislation and a future cookieless ecosystem forced us to take a hard look at our guest data. Guests are getting more sophisticated in their decision process. As a result, they leave data crumbs along their multi-touchpoints journey, making it harder to get a holistic view of their profiles. At the same time, they expect an ultra-personalised experience.
In this workshop, we will learn how to:
• Collect exhaustive and reliable guest data,
• Enrich your knowledge about your guests
• Leverage guest data to personalise their experience.
TRACK C : Guest Data Management
3:45 pm - 4:15 pm Afternoon Coffee & Networking BreakMake It Better, Not Just Safer: Reinventing Travel Experiences
TRACK A : Rethinking Your Data Strategy
4:15 pm - 5:05 pm Case Study Interactive: How Star Alliance outperform their competition with forward-looking demand data when you don’t have all the historical data requiredTRACK A : Rethinking Your Data Strategy
5:05 pm - 5:25 pm Innovation Spotlight: Creating the ‘Netflix experience’ – How to build your brand through behavioral targeting and inspire conversions at the highest intent to purchaseTRACK A : Rethinking Your Data Strategy
5:25 pm - 5:45 pm Case Study: Cross data integration – How to obtain a full, 360-degree view of your customers and different target groups across communication channels to provide a fast, seamless and engaging digital experience Vinod Viswanathan - Head of Sales & Marketing, India & South Asia, Air Mauritius
TRACK B : Successful Demand Generation Approaches
4:15 pm - 5:15 pm Panel Interactive: How can you attract international tourism despite the uncertainties that still remain in the market? Jeff Baars - Director of Marketing & Customer Experience, Urban Rest Dawn Jeremiah - VP, Marketing & Ecommerce, APAC, Go City Colm Flanagan - Head of Global Chain Partners, APAC, Hotelbeds
TRACK B : Successful Demand Generation Approaches
5:15 pm - 5:45 pm Innovation Spotlight: Demand generation like a pro – How to inspire, convert, and retain the most profitable audiences on your highest-margin channelsTRACK C : Interactive Country Roundtables
4:15 pm - 5:15 pm Interactive Country Roundtables: A country-by-country update on domestic and international tourism recovery – Hear from travel leaders from the region’s leading markets their strategies to grow domestic and international tourism in their respective markets Eric Thain - Director, Customer & Brand, HK ExpressRoundtable 1 – India: Suresh Nair, GM, India, Sri Lanka, Bangladesh & Maldives, AirAsia
Roundtable 2 – Hong Kong: Eric Thain, General Manager, Brand & Customer, HK Express
Roundtable 3 – Japan: Takashi Yokaichiya Head of Marketing & Japan Country Manager, Rakuten Travel
Roundtable 4: Thrissa Simorangkir, eCommerce Lead, APAC, Melia Hotels