Digital Travel Summit APAC 2025
August 12 - 13, 2025
Singapore
Main Conference Day 2 – Thursday, 25 August 2022
Welcome
8:00 am - 8:50 am
Registration
8:50 am - 9:00 am
Welcome Address: Gladys Caligagan, Conference Director, Digital Travel APAC
9:00 am - 9:10 am
Chairperson Recap of Day 1
Fueling Your Next Phase of Growth
9:10 am - 9:35 am
Opening Keynote: The new APAC traveler: Who are the endemic travelers and what are the travel considerations that will drive the future post-COVID travel in Asia
Laura Houldsworth -
Managing Director, APAC,
Booking.com
Purposeful Travel – No Longer Just A Buzz Word
9:35 am - 10:00 am
Keynote Interview: Purposeful Travel with a Voice – How Marriott tapped into a regenerative travel trend that benefits local communities, economies and the environment, in addition to the traveler’s personal wellbeing
The Changing Face of Travel, Part 2
10:00 am - 10:35 am
Hotel Panel: As APAC travel population comes online at a breakneck speed, how can hotels continue to overcome trip uncertainty, remove invisible friction, fill resourcing gaps with technology, master personalisation, overcome the death of the cookie and zero in on zero clicks?
Kelvin Teo -
COO,
RedDoorz
Joshua Tong -
SVP, Chief Information & Digital Officer, APAC,
Hilton
Joff Romoff -
VP, Commercial, SEA & Korea,
IHG Hotels & Resort
10:35 am - 10:55 am
Innovation Spotlight: Creating the perfect checkout experience – How to simplify eCommerce payments to avoid a disconnected checkout experience (without missing any of the new ways to pay!)
10:55 am - 11:15 am
Morning Networking & Coffee Break 1
Disrupt Again Or Risk Being Disrupted
11:15 am - 11:55 am
OTA/Meta Panel: As Google and Amazon increase their presence in the online travel space, what’s next for OTAs and how can they stay relevant amidst increasing competition whilst ensuring better profit margins?
Peter Pohlschmidt -
CMO, Airline Partnerships,
TUI
Jeremy Bek -
Global Head, General Manager,
Rakuten Travel
Dyah Wulandari -
VP Performance Marketing,
tiket.com
11:55 am - 12:15 pm
Innovation Spotlight: Virtual reality becomes real – With the reduction of the cost of the headsets and improved content, how can you best utilize this emerging technology to enhance the customer pre, on-trip and post travel experience?
12:15 pm - 12:35 pm
Morning Networking & Coffee Break 2
Buy Now Pay Later
12:35 pm - 1:00 pm
Rapid Fireside Chat: With so many airlines and travel brands around the world offering deferred payments to their customers, is ‘buy-now, pay-later’ the future for travel recovery? And what are the potential risks amongst the hype?
Conrad Reshanta -
Senior Manager Commercial Services and Support,
SriLankan Airlines
The Rise of NFTs & Metaverse - Friend or Foe?
1:00 pm - 1:30 pm
Lightning Talks: As Disney’s enters the metaverse space and Travala and LynKey launch NFT solutions, what impact will this new emerging tech have on your business and how should you position yourself for success, instead of getting left behind?
Blessy Townes -
VP & Head of Digital Marketing & Branding,
Discovery Hospitality
Leslie Daniel Chan -
Founder,
DeFi Singapore
1:30 pm - 2:30 pm
Networking Lunch
1:30 pm - 2:30 pm
‘INVITE ONLY’ VIP Lunch: Reserved for commercial partner
Shaping the Future of Travel in Asia
Track A : Driving Onsite/On-Trip Experience
2:30 pm - 2:55 pm Case Study: How Cathay Pacific enhances customer experience by adopting social messaging channels and creating an onmichannel experience suited for the post-pandemic age Ray Fung - Regional Head of Marketing & Sales, SEA, Cathay Pacific
Track A : Driving Onsite/On-Trip Experience
2:55 pm - 3:20 pm Innovation Spotlight: How to manage cross-border digital experiences and global multilingual content to achieve a seamless CX and stay connected with global customers Hannah Chin - Director, Strategic Accounts, TransPerfect
Track A : Driving Onsite/On-Trip Experience
3:20 pm - 3:40 pm Case Study: How to predict customer needs through behavioral science and improve customer experience with MarTech to achieve long-term growth Jonathan Wan - Director of Customer Experience, Data Analytics & Marketing, Japan Airlines
Track A : Driving Onsite/On-Trip Experience
3:40 pm - 4:00 pm Afternoon Coffee & Networking BreakTrack B : Building a Loyal Tribe
2:30 pm - 3:00 pm Fireside Chat: Supercharging your CRM – How can you create the most inspiring and memorable experiences using your existing CRM technology to bring back your existing guests? Chris Pok - CEO, KrisShop Dyah Wulandari - VP Performance Marketing, tiket.com
Track B : Building a Loyal Tribe
3:00 pm - 3:20 pm Fireside Chat: With all the buzz around the future of cryptocurrency, will it eventually replace loyalty points as the rewards of choice for spending? And do cryptocurrency rewards offer more potential rewards than airline miles or hotel points?Track B : Building a Loyal Tribe
3:20 pm - 3:40 pm Case Study: Discovering passengers’ true loyalty – How to use NLP Sentiment Analysis and chatbot to come up with a conclusion based on real evidence rather than assumptions made on a small sample of data Dr Andy Luk - Head of Digital Transformation & Insights, HK ExpressDr Andy Luk
Head of Digital Transformation & InsightsHK Express
