Conrad Reshanta

Conrad is the Senior Manager Commercial Services and Support at SriLankan Airlines, responsible for driving E Commerce, Ancillary Revenue and Channel Management. With over 19 years of experience in the airline IT industry, he oversees the product & customer experience improvements with Business Intelligence, Data Analytics and Customer Relationship Management developments. he is an advocate for diversity and the need for relevant, cross-cultural personalization. In addition to above, Conrad's expertise spread across Software Development, Systems Integration, aircraft MRO and Crew Scheduling solutions.