Digital Travel Summit APAC 2026 | Travel eCommerce Event

Navigating the Future of Travel: Building Trust in an AI-Driven World

This year’s summit gathered 300+ attendees from leading travel brands across APAC and beyond under the theme “Navigating the Future of Travel: Building Trust in an AI-Driven World.” Over two days, leaders in marketing, eCommerce, CX, and digital shared strategies on adapting to evolving customer behaviours, harnessing AI for growth, and building trust across the customer journey. With thought-provoking keynotes, engaging panels, and collaborative discussions, the summit delivered actionable insights to help shape the future of digital travel.

2025 Agenda

Your Complete Digital Travel APAC Journey

Explore the 2025 Agenda

Meet the Travel Innovators : Our 2025 Speakers

Digital Travel APAC Moments Captured

Engage, Explore, Experience

Sponsorship Opportunities

Testimonials From Satisfied Customers

“The shared content has been thought provoking, and the exchanged ideas were an excellent opportunity”

Juliana Kua
Singapore Tourism Board

“The Digital Travel APAC Summit 2024 offered valuable insights into navigating industry challenges and driving sustainable growth with innovative digital solutions”

Sanket Sasane
Accor

The discussions were forward-thinking, and the opportunity to engage with fellow professionals provided invaluable connections

Andrew Budiman
Teleperformance

Tech-Driven. Future-Focused.
Our 2025 Digital Travel Speakers Included.

Kenneth Lim

Assistant Chief Executive, Marketing Group
Singapore Tourism Board

Ravi Shankar

Chief Marketing Officer
AirAsia MOVE

James Park

CEO
Rakuten Travel Singapore

Ricky So

Chief Commercial Officer
Pelago by Singapore Airlines

Ru Yi

AVP of International Markets, APAC
Trip.com

Jeannette Ho

Vice President, Head of Brand-Commercial
Banyan Group

Mason Tay

Director, Global Markets Growth
Tripadvisor

Erin Kok

Associate Director, Performance Marketing
Klook

Andre Sin

Global Head of Digital Sales
Cathay Pacific Airways

Mark Shrives

Senior Director, Marriott Digital Services
Marriott International

Sam Woollard

CMO
Travala.com

Grace Ang

Loyalty Manager, Middle East, Africa & Asia Pacific,
Accor

Nuno Guerreiro

Regional Director, Partner Services, APAC (South APAC & Chains)
Booking.com

Zeeshan Khan

Head of Marketing
Legoland Malaysia

Takuya Matsuo

Chief Marketing Officer, Executive Officer
ZIPAIR

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Top 10 Takeaways from Digital Travel APAC Summit 2025

What attendees and speakers are still talking about...

Seamless Experience Matters Most

Travelers expect consistency across online and offline touchpoints; a smooth, unified experience drives trust and loyalty.

Human Connection Still Wins

While AI and chatbots are powerful, they can’t replace empathy. The brands that combine tech efficiency with genuine human touch will stand out.

AI is a Must-Have, Not a Nice-to-Have

From smarter targeting to predictive itineraries, AI is now core to travel strategy. But it’s a learning journey as the technology rapidly evolves.

Quality Over Quantity

Success lies not in attracting more tourists, but the right tourists—those who value culture, spend responsibly, and leave a positive impact.

The Rise of the AI Customer

Future travellers may plan and book through AI assistants. Optimising for discoverability with both humans and machines is key.

Data Consolidation is a Superpower

Unified guest data enables hyper-personalisation, sharper segmentation, stronger loyalty, and more direct bookings.

Experimentation Drives Growth

Testing ideas quickly and scaling what works ensures brands stay agile, cut through noise, and adapt fast to shifting behaviours.

Localisation Unlocks New Markets

Winning in China means mastering social commerce and WeChat; in India, hyper-local content, languages, and payments build stronger connections.

Loyalty Beyond Points

Recognition, tailored perks, and emotional connection now drive loyalty more than discounts, with data-led segmentation enabling meaningful engagement.

Crypto & Seamless Payments Shape the Future

Frictionless, transparent, and global payment options like crypto are set to transform booking experiences and attract tech-savvy, borderless travellers.

What People Are Saying About Digital Travel

“The event was wonderfully organized, with a perfect balance of attendees that made networking truly effective. I gained great insights and thoroughly enjoyed the experience”

Michaellyn Gruenewald
Head of B2C Marketing Strategy & Standards
Lufthansa Group

“The Digital Travel APAC Summit is a preeminent travel conference in Asia. A valuable source for travel insights and opportunities for collaboration, it is a must-attend for executives in the industry”

Winnie Tan
CEO & Founder
TripZilla

“What stood out was the diverse set of speakers and thought leaders from across geographies, domains, and various facets of the travel sector engaging in interactive discussions, keynotes, and panel sessions”

Dilpreet Singh
Head, Loyalty, CRM & Partnerships
ITC Hotels

The Digital Travel Difference

Stay Connected

Connect with executives from Asia’s leading travel companies and discover how they are shaping their strategies for the present and future.

Interact

Engage with top industry minds—both in the audience and on stage—through our interactive small-group formats, including creative boardrooms, roundtables, and workshops.

Access 5 Star Content

Designed from insights gathered in over 80 research interviews with travel leaders to ensure every challenge and opportunity you face is addressed.

2025 Agenda

Connect with Digital Travel APAC!

Follow the brand new home of Digital Travel APAC on LinkedIn and be the first to hear about all the news, updates and competitions.

Connect On LinkedIn

The Digital Travel Audience

From startups to industry giants, the Digital Travel community is united by a shared goal: to create world-class brands that elevate customer experiences in the digital age.

A Unique Experience

Trusted By The World’s Biggest Travel Brands

Interactive Learning & Networking Highlights

Tourism Board Panel

Join us for the Tourism Board Panel as we explore how DMOs evolve destination branding to remain competitive, measure success, and adapt to the ever-changing travel landscape. Gain valuable insights from industry leaders on staying top-of-mind in a dynamic market.

C-Suite Interview

Join us for a C-Suite Interview as we discuss strategies for balancing globalisation and localisation to engage the diverse APAC market effectively. Learn from top executives on how to tailor approaches that resonate across cultures and regions.

‘Tea & Talk’ Spotlight Hour: Women in Travel Leadership

In this inspiring session – restricted to 30 people on a first-come, first-served basis – refresh your leadership skills through quality, intimate time with true industry titans whilst enjoying sipping wine and eating chocolate

Synergy Workshops

Turn theory into practice and bring an idea to life. Collaborate with your industry peers on a new forward-looking project to create a step-by-step action plan to launch it.

Dragon’s Den

Find the next big start up that can help you innovate fast and stay ahead of the curve. Assess each start-up benefit to your business and the likelihood of their future success.

Wrap-Up Roundtable: Reflect, Plan, Execute, Achieve

Join us for an informal roundtable to conclude our summit, where industry-specific groups will share insights from the past two days and strategise on applying these learnings in the workplace. Let’s solidify our takeaways and plan for success!

Let's Connect & Create A Custom Experience

Hi, I’m George, the Sponsorship Director for Digital Travel APAC. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

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Beyond the Summit: Building Integrated Campaigns That Align With Your Goals:

Market Research

Access to industry thought leaders through WBR’s world-class summits put us in a unique position to develop an outstanding range of research and content creation opportunities.

Bespoke Roundtables, Webinars & Podcasts

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Content and Advertising

Leverage the reach and website visitors of our industries and business communities. Identify and target your prospects through tailored campaigns that positions your oganisation as a credible solution partner and keep you front of mind.

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