Digital Travel Summit APAC 2020

17 - 19 August, 2020

Resorts World Sentosa, Singapore

Travel and Hospitality Insights » Case Studies

*NEW* How Qantas used digital transformation to “punch above its weight” on customer and product experience

Successful airlines like Qantas are using digital transformation and the power of data to improve operations and enhance the customer experience.

*NEW* 5G; Not just a technology revolution, but a customer experience revolution

5G offers wider connectivity and facilitates fast, responsive and powerful technologies capable of taking the customer experience to new levels.

*NEW* Case Study: Reaching new heights of advertising through Multi-Layer Optimisation over Facebook - Fiji Airways

Using Multi-Layer Optimisation over Facebook to improve outreach and scale on advertising is set to be a dominant trend for Asia Pacific travel marketers in 2020.

*NEW* Destination Marketing 2.0 – How can you put agility and personalisation to work to know your customers better, predict what they want, and delight them to take away friction?

For the tourism board and travel industry players in Asia Pacific and beyond, destination marketing in the current climate presents both challenges and opportunities.

*NEW* New Zealanders are opening their hearts and hometowns to the world!

As home to the world’s first tourism board (established back in 1893), New Zealand has a long tradition of pioneering tourism initiatives