Qwikcilver (Past Sponsor)

Qwikcilver and Amadeus have forged a Global Partnership from 2018, to create innovative technology solutions to help meet the ever-evolving needs of the Airline Industry.

Through our deeply integrated “joint solution”, “Asset Manager”, which is tailor-made for the Airline and Travel Industry, we offer the ability to seamlessly manage all refunds, compensation, residual value, marketing vouchers all of which are service products, to foster better customer care, retention and engagement.

We also enable commercial gift-cards for Airlines and proliferate these to create visibility and sales through our strong integrated distribution channels (b2b and b2c) across multiple geographies. Gift cards help to create significant value to the Airline through increased sales using modern retailing techniques generating sales uplift and creating better consumer engagement.

This is a Cloud Hosted SaaS based solution, adhering to the highest standards of information security, data privacy (GDPR etc) and harnesses the power of a state-of-the-art, real-time transaction processing engine, from a high availability environment.

The technology has also been leveraged by multiple airlines to seamlessly manage pre issued EMD’s and expiring Air Miles, Frequent Flyer points etc, by converting to real-time, user-friendly vouchers for passengers to redeem.

Also available is a very useful ‘digital-wallet’, a container enabling a “one-view” across multiple “Assets”, helping passengers to store, show and use their different vouchers instantly, according to the Airline prescribed ’combinability” and other “eligibility criteria”.

Asset Manager offers various technology, commercial and functional advantages that the Industry can literally switch-on-at-will! Since the launch of the Solution in 2020, Multiple Airlines across the Globe have adopted Asset Manager, right from Luxair, Smart Wings and ITA in Europe, Philippine Airlines and Malaysia Airlines in South East Asia, Airlink in South Africa, Air Vistara in India, Etihad, in the UAE, and Hawaiian Airlines in the USA and many more Airlines going live with the solution in the near future.

Benefits: The Partnership/ Collaboration between Amadeus and Qwikcilver (Pine Labs Group) as Leaders in their respective areas of expertise, makes for each company to focus further and deliver on its core competencies and specialized offerings to the universe of customers, bringing the best of technology and innovation together for the global Airline and Travel Industry, facilitating also, an user-friendly, cutting-edge solution for the partners in progress, Airline Agents, Travel Agents, Corporate Travel Desks and the like.

Since the time we met, there has been seamless co-ordination across geographies and time-zones, with the Amadeus EAT Teams and Program Management Group, along with the Airlines and Ticketing teams. A solid foundation of Trust, Customer-focus, great support, transparency and a collaborative day-to-day working-style, makes for a warm partnership which promotes mutual respect and facilitates strong growth into the future!