Most, if not all are familiar with the planning stage and acquiring stage. But, are you thinking of the on trip experience of your customers? From this interview you will learn:
· How to design an exceptional experience strategy that targets individual, rather than homogenous group, to engage your customers before and during the flight
· What personalised services you can offer to your most loyal customers to keep them coming back for more?
· How to make your customers post on social media during their trip to help you promote your brand