17 - 19 August, 2020
Resorts World Sentosa, Singapore
Day 1: Tuesday, 21 April 2020
Tuesday, April 21st, 2020
10:25 AM OTA Power Panel: Perfecting Asian customer experience in 2020 – How can you add value at every touchpoint (online and offline) to delight your customers and triple your revenue?
- How can you use data to make the booking and on-trip experience easier? And also enrich the experience at each touchpoint (online and offline)
- How can you personalise to add-value and not become a nuisance?
- Rise of the super apps – What does this mean for you as an OTA?
- How can you connect all touchpoints across the ecosystem?
- AirAsia coming into the OTA space in Asia – What does this mean? Will other airlines really want to advertise on their platform?
- Google on the rise, now offering ‘Book on Google’ – How do you see this playing out in the years to come?