Mark Shrives

Senior Director, Marriott Digital Services Marriott International

In his role, Mark leads the overall APEC Digital Strategy and Property Consulting Services for APEC, based in the dynamic city of Bangkok. The APEC Digital Team includes the Marriott Digital Services team of 44+ digital consultants who expertly guide more than 600 hotels across 21 countries in the direct implementation of cutting-edge digital strategies and an additional 4 Digital Products team members who drive platform localization and product enhancements across web and app channels.

Mark has spent 6 years with Marriott, initially leading Thailand, Vietnam and Cambodia (TVCM) hotels on digital strategy in the Field Digital Services organization

Day 2 Agenda

2:10 PM Panel: How do you build consistent travel experiences across all digital touchpoints to enhance customer engagement and drive loyalty?

• How can you ensure seamless integration between web, app, and mobile platforms to provide a unified experience for travellers?

• What role does personalisation play in creating consistent travel experiences across multiple digital touchpoints?

• How do you measure and track customer satisfaction and engagement across different digital platforms to continuously improve the user experience?

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda