Digital Travel Summit APAC 2020

20 - 22 April, 2020

Resorts World Sentosa, Singapore

Contact Us: 65 6722 9455

John Sinke, Marketing Director at HK Disneyland

John Sinke


Marketing Director
HK Disneyland

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day 1: Tuesday, 21 April 2020

Tuesday, April 21st, 2020


10:25 AM OTA Power Panel: Perfecting Asian customer experience in 2020 – How can you add value at every touchpoint (online and offline) to delight your customers and triple your revenue?

Join this keynote power panel where our panel of experts will share:
  • How can you use data to make the booking and on-trip experience easier? And also enrich the experience at each touchpoint (online and offline)
  • How can you personalise to add-value and not become a nuisance?
  • Rise of the super apps – What does this mean for you as an OTA?
  • How can you connect all touchpoints across the ecosystem?
  • AirAsia coming into the OTA space in Asia – What does this mean? Will other airlines really want to advertise on their platform?
  • Google on the rise, now offering ‘Book on Google’ – How do you see this playing out in the years to come?

2:20 PM Power Panel: Beyond credit cards and cash – How can you provide simplicity and accessibility for consumers regardless of their location?

  • Installment plans – How can you offer consumers the opportunity to pay for their holiday over a period of time?
  • Gaining an edge on the competition – How can you start listening to what your customers want to offer them the payment methods they prefer?
  • Pace of technology – How can you embrace alternative payment methods such as WeChat, PayPal, Alipay and even cryptocurrency to boost your global footprint and increase longevity?

Day 2: Wednesday, 22 April 2020

Wednesday, April 22nd, 2020


9:20 AM Super Apps Fireside Chat: What does the ability to communicate, shop online, order rides, read books, play games, get food delivery and pay for anything within a single, unified smartphone app mean for the future of digital travel?

Join this interactive Fireside Chat with Asia’s leading Super App heavyweights and figure out how to:
  • How can you harness the data generated by users of multifunctional apps, to gain more insight into their daily behavior and deploy that information to offer new products and services?
  • Are the super apps becoming the key tools for Asia’s rising middle class?
  • How can you offer various services in before-traveling, in-destination and after-traveling?
  • How will the ability for super apps to bypass Google and other big search engines and offer an integrated experience disrupt the industry?

4:55 PM Debate – For and Against: OTA’s, Meta and other digital disruptors will replace direct airline and hotel bookings within the next 5-7 years *Live voting*

Join this 40-minute debate and fully engage with one of the most contentious and divisive issues currently facing your industry. Sit back and witness industry-leading figures pitting themselves against each other in a battle to deliver the knockout argument. Will you reconsider your position? And will you walk away with a fresh mindset and better prepared to take on this key conundrum?