Digital Travel Summit APAC 2026
March 24 - 25, 2026
Equarius Hotel, Singapore
Harpinder Singh
Head, Digital & eCommerce Air India ExpressMain Conference Day 1, Tuesday, 24 March 2026
11:15 AM Future Shapers Panel: Customer-facing AI – How do you leverage AI in customer-facing travel experiences to drive revenue beyond internal process automation?
• How do you implement AI-powered personalisation to enhance guest satisfaction and increase revenue opportunities?
• How do you integrate conversational AI tools to improve real-time engagement and upselling?
• How do you balance automation with human interaction to build trust and long-term customer loyalty?
Main Conference Day 2, Wednesday, 25 March 2026
9:40 AM Keynote Panel: Streamlining omnichannel guest experiences – How do you design seamless omnichannel experiences from discovery to post-trip to eliminate friction and strengthen brand consistency?
• How do you integrate digital and physical touchpoints to create a seamless journey across the entire travel lifecycle?
• How do you leverage data and personalization to eliminate friction and deliver consistent experiences?
• How do you align cross-channel messaging to strengthen brand consistency and customer trust?
Check out the incredible speaker line-up to see who will be joining Harpinder.
Download The Latest Agenda