08 - 09 December, 2020
Day 1: Tuesday, 21 April 2020
Tuesday, April 21st, 2020
10:25 AM OTA Power Panel: Perfecting Asian customer experience in 2020 – How can you add value at every touchpoint (online and offline) to delight your customers and triple your revenue?
Join this keynote power panel where our panel of experts will share:
- How can you use data to make the booking and on-trip experience easier? And also enrich the experience at each touchpoint (online and offline)
- How can you personalise to add-value and not become a nuisance?
- Rise of the super apps – What does this mean for you as an OTA?
- How can you connect all touchpoints across the ecosystem?
- AirAsia coming into the OTA space in Asia – What does this mean? Will other airlines really want to advertise on their platform?
- Google on the rise, now offering ‘Book on Google’ – How do you see this playing out in the years to come?