Eerika is responsible for leading the Travel retail sales & development at Finnair. She has a background in CX development and management consulting. Before this position, she was responsible for driving customer experience initiatives forward and ensuring all relevant stakeholders (internal & external) were involved, one of the main focus areas being personalised customer experience. She contributed to customer experience concept development, customer dialogue throughout the customer journey and loyalty building.
Check out the incredible speaker line-up to see who will be joining Eerika.
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