Dilpreet Singh

Head, Loyalty, CRM & Partnerships ITC Hotels

Dilpreet is a seasoned Loyalty and CRM leader with over two decades of experience across iconic brands like ITC Hotels and Oberoi Hotels. Currently the Business Head at ITC Hotels, he spearheads Loyalty, CRM and Partnerships. Renowned for driving digital transformation, he blends data, design thinking, and innovation to craft personalized, high-impact customer journeys. Dilpreet has redefined engagement models and built loyalty ecosystems that deliver both emotional resonance and commercial success. With a unique blend of strategic foresight and operational agility, he aims to shape the future of luxury hospitality in India.

Day 1 Agenda

11:30 AM Keynote Panel: How do you tackle growth, consumer shifts, digital trends, and regulations to attract high-value travellers from India & China for lasting success?

• What strategies are most effective in capturing and retaining high-value travellers from

India & China amid shifting consumer preferences?

• How can digital innovations, data-driven marketing, and personalisation enhance engagement and conversion in these

key markets?

• What regulatory and operational challenges must be addressed to streamline travel, improve accessibility, and

maximise market potential?

2:10 PM Panel: Harnessing data for hyperpersonalisation – How do you collect and analyse traveller data, enabling ultrapersonalised experiences from booking to post-trip engagement?

• Advanced data collection and integration – How can you aggregate data from multiple sources, including browsing behaviour, booking history, social media interactions, and realtime location tracking, to build a comprehensive traveller profile?

• How can you leverage machine learning and predictive analytics to be used to anticipate traveller preferences, recommend tailored itineraries, and deliver real-time, context-aware offers?

• Balancing personalisation and privacy – How can you implement hyper-personalisation while ensuring data security, compliance with regional privacy regulations (e.g., PDPA, GDPR), and maintaining traveller trust?

Check out the incredible speaker line-up to see who will be joining Dilpreet.

Download The Latest Agenda