08 - 09 December, 2020
Day 2: Wednesday, 22 April 2020
Wednesday, April 22nd, 2020
1:15 PM Guest Speaker Keynote: CX in 5G – How to deliver real-time interactions and pin-point accurate, personalized engagements
When it comes to 5G services—the differentiating factor that comes into play is investments in the customer experiences (enabled through 5G). The customer of the now demands real-time interactions and pinpoint accurate, personalized engagements. Customers also want operators to have an in-depth understanding of network resources to make real-time adjustments to the customer experiences they require. 5G can pave the foundation to fulfil those needs and then some.