Digital Travel Summit APAC 2019

01 - 03 April, 2019

Resorts World Sentosa, Singapore

Contact Us: 65 6722 9455

Christopher Chan


General Manager of Research and Technology
The Hongkong and Shanghai Hotels


4:40 PM Case Study Revolution: Delighting your customers during their stay – How to use voice recognition for digital concierge or room control system to deliver a stimulating guest experience

Christopher oversees a group of 26 engineers, project staff and software developers engaged in the development and implementation of the latest in cutting edge guestroom technology for new and existing developments globally. In this interactive presentation, he will shed light on:
 
·         How to deliver a seamless, intuitive experience that’s aligned with the expectations of today’s “always on” traveller
·         How to ensure that their on-trip experience is well managed and that any issues can be dealt with quickly and efficiently
·         How to ensure that a positive trip is capitalised on to turn customers into repeat customers and loyal brand ambassadors


Check out the incredible speaker line-up to see who will be joining Christopher.

Download The Latest Agenda