Digital Travel Summit APAC 2020

08 - 09 December, 2020

Online

Charlene Ree, Founder and CEO at EternityX

Charlene Ree


Founder and CEO
EternityX

Check out the incredible speaker line-up to see who will be joining Charlene.

Download The Latest Agenda

Day 1: Tuesday, 21 April 2020

Tuesday, April 21st, 2020


12:15 PM Keynote Case Study: How to understand customer needs to deliver personalized travel solutions in multiple markets

How do you improve your customer’s journey without even asking them? Bold360 continuously captures key insights on where optimizations are needed and opportunities to improve customer outcomes – through content or other resources. In this presentation, our speaker will share:
  • How to cost-effectively provide the high level of service customers expect
  • How to route inquires based on context to the most appropriate support channel
  • How to seamlessly integrate with multiple local websites
  • How to provide consistent responses across multiple websites