Cecilia Maria Saputri

COO Villa Finder

Cecilia is the COO of Villa Finder. She began her career in the travel industry in 2005. In 2012, she joined Villa Finder, a startup company, and built the customer service team from the ground up. Under her leadership, Villa Finder expanded its operations and presence across the Asia Pacific, Europe and the Caribbeans, focusing on providing top-notch villa experiences for travellers worldwide. Today, Cecilia and her team are committed to delivering exceptional service and unforgettable experiences for their clients.

Day 2 Agenda

2:10 PM Panel: How do you build consistent travel experiences across all digital touchpoints to enhance customer engagement and drive loyalty?

• How can you ensure seamless integration between web, app, and mobile platforms to provide a unified experience for travellers?

• What role does personalisation play in creating consistent travel experiences across multiple digital touchpoints?

• How do you measure and track customer satisfaction and engagement across different digital platforms to continuously improve the user experience?

Check out the incredible speaker line-up to see who will be joining Cecilia Maria.

Download The Latest Agenda