Digital Travel Summit APAC 2020

17 - 19 August, 2020

Resorts World Sentosa, Singapore

Caroline Gazeley, Customer Journey Senior Manager at Singapore Airlines
Singapore Airlines Logo

Caroline Gazeley


Customer Journey Senior Manager
Singapore Airlines

Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda

Day 1: Tuesday, 21 April 2020

Tuesday, April 21st, 2020


4:20 PM Power Panel: Get wired for customer journeys, not just transactions – How can you optimize loyalty and the lifetime value of customers in 2020 and beyond?

  • How can you use advanced journey analytics to understand customer behaviors better and motivations across touchpoints and over time?
  • Conversational commerce – How can you engage in more relevant, personalized and helpful interactions with customers at scale?
  • How can you use deep-learning algorithms with natural language understanding (NLU) to help customers express their needs naturally through AI and bot technology?
  • How can you take advantage of economies of scale while bringing in human expertise when it makes the most difference?
  • How can you get your sales and service teams to share information across department lines, with a common mission to improve the customer experience from end-to-end?