08 - 09 December, 2020
Day 1: Tuesday, 21 April 2020
Tuesday, April 21st, 2020
4:20 PM Power Panel: Get wired for customer journeys, not just transactions – How can you optimize loyalty and the lifetime value of customers in 2020 and beyond?
- How can you use advanced journey analytics to understand customer behaviors better and motivations across touchpoints and over time?
- Conversational commerce – How can you engage in more relevant, personalized and helpful interactions with customers at scale?
- How can you use deep-learning algorithms with natural language understanding (NLU) to help customers express their needs naturally through AI and bot technology?
- How can you take advantage of economies of scale while bringing in human expertise when it makes the most difference?
- How can you get your sales and service teams to share information across department lines, with a common mission to improve the customer experience from end-to-end?