Digital Travel Summit APAC 2020

20 - 22 April, 2020

Resorts World Sentosa, Singapore

Contact Us: 65 6722 9455

Caroline Gazeley, Customer Journey Senior Manager at Singapore Airlines

Caroline Gazeley


Customer Journey Senior Manager
Singapore Airlines

Check out the incredible speaker line-up to see who will be joining Caroline.

Download The Latest Agenda

Day 1: Tuesday, 21 April 2020

Tuesday, April 21st, 2020


4:20 PM Power Panel: Get wired for customer journeys, not just transactions – How can you optimize loyalty and the lifetime value of customers in 2020 and beyond?

  • How can you use advanced journey analytics to understand customer behaviors better and motivations across touchpoints and over time?
  • Conversational commerce – How can you engage in more relevant, personalized and helpful interactions with customers at scale?
  • How can you use deep-learning algorithms with natural language understanding (NLU) to help customers express their needs naturally through AI and bot technology?
  • How can you take advantage of economies of scale while bringing in human expertise when it makes the most difference?
  • How can you get your sales and service teams to share information across department lines, with a common mission to improve the customer experience from end-to-end?