Digital Travel Summit APAC 2020

20 - 22 April, 2020

Resorts World Sentosa, Singapore

Contact Us: 65 6722 9455

Candice Iyog, VP of Marketing & Distribution at Cebu Pacific

Candice Iyog


VP of Marketing & Distribution
Cebu Pacific

Check out the incredible speaker line-up to see who will be joining Candice.

Download The Latest Agenda

Technology Evaluation Day: Monday, 20 April 2020

Monday, April 20th, 2020


1:10 PM Panel: Prepare your check-list- What questions should you be asking to fully recognise the pros and cons of each initiative?

We already know that for a company to thrive, it's not only needed to adopt new technology to make processes more efficient, but one of the most important aspects is how willing your stakeholders are to adapt to change, and what is needed to make the execution easier. Listen to our panel of experts, who will help you prepare your questions to ensure you fully recognise the pros and cons of choosing a technology platform:
  • The technology paradigm – How can you establish which initiative you should be supporting and why?
  • When evaluating new technology platforms, what are the key areas you should be testing and looking out for?
  • What different technology platform models can help you prosper?
  • How can you establish what platform is best suited to fit into your current workflow?
  • What is your decision making process in choosing which vendor to use?
  • What do you think is the next big thing in digital travel?

Day 2: Wednesday, 22 April 2020

Wednesday, April 22nd, 2020


9:40 AM Airline Fireside Chat: How are airlines using AI and personalization to win the next generation of travellers?

The fundamental truth facing you is this – people buy experiences, not products. You must now deliver great experiences to win in an increasingly competitive world – competing for the hearts and minds of their customers – and exceeding their growing expectations at every point in the journey.
Join our fireside chat with experts from Singapore Airlines, Japan Airlines and XXX as they share their insights on how to optimize AI to offer unique personalized experiences to delight your customer:
  • How can you break through the noise and speak to your customers in a unique voice that leaves a lasting impression?
  • How can you provide meaningful and contextually relevant personalization to increase passenger revenue?
  • How can you track your customers’ digital habits in order to make it possible to understand physical behaviour?
  • How can you engage your customers at a personal, detailed level to “micro-personalise” your products and services?
  • How can you use voice, video and AR/VR to perform customer identity verification and to match passengers in order to enhance their user experience?
  • What have been the tangible results of these AI and Personalization applications to your organisation?