Digital Travel Summit APAC 2020

08 - 09 December, 2020


Amalla Vesta Widaranti, Head of Marketing & Partnership at Citilink Indonesia

Amalla Vesta Widaranti

Head of Marketing & Partnership
Citilink Indonesia

Check out the incredible speaker line-up to see who will be joining Amalla.

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Day 1: Tuesday, 21 April 2020

Tuesday, April 21st, 2020

4:20 PM Power Panel: Get wired for customer journeys, not just transactions – How can you optimize loyalty and the lifetime value of customers in 2020 and beyond?

  • How can you use advanced journey analytics to understand customer behaviors better and motivations across touchpoints and over time?
  • Conversational commerce – How can you engage in more relevant, personalized and helpful interactions with customers at scale?
  • How can you use deep-learning algorithms with natural language understanding (NLU) to help customers express their needs naturally through AI and bot technology?
  • How can you take advantage of economies of scale while bringing in human expertise when it makes the most difference?
  • How can you get your sales and service teams to share information across department lines, with a common mission to improve the customer experience from end-to-end?