Why travel must play ‘catch up’ with Klook

Wilfred Fan, Chief Commercial Officer at Klook is responsible for overseeing the supply business development and operations division, as well as contributing to Kook’s overall business strategy. He has been a key player in expanding Kook’s global portfolio of products and services, developing relationships with partners, optimising supply operations and seeking out new business opportunities to keep up with customer demand.

During this interview, we talk to Wiflred about the two biggest challenges and opportunitties to the growth of tours and activities over the next few years. We also gain his insight into:

• Major trends shaping the travel industry and how the industry can ‘catch up’
• Cross border opportunities – the soaring demand they’ve seen
• How Klook have launched the insurance business in response to customer desire
• The launch and success of the recently launched cruise and car segments of the business
• How they’re offering a more seamless experience for customers
• What’s been holding the industry back and Klook have re-structured the business

Watch now.