The Age of Personalisation: How Hotels Can Create New Experiences

Tired of being just another hotel or travel company? Differentiated experiences in customer service are an indispensable ingredient to driving satisfaction rates in the hospitality industry. From understanding allergies to leveraging AI-powered concierge systems, personalization is the key to driving customer satisfaction and outperforming your competitors.

Daniel Koo, VP, Digital, Shangri-La Group, Tim Sargeant, Co-Founder & CMO, Explorar Hotels & Resorts and Jennifer Elizabeth, Digital Product Manager, Finnair infographic n how to connect with your customers on a deeper level by understanding their unique preferences and needs, leverage technology to deliver personalized experiences without breaking the bank and measure its impact on key metrics.

Our Contributors:

Daniel Koo, VP, Digital, Shangri-La Group

Tim Sargeant, Co-Founder & CMO

Jennifer Elizabeth, Digital Product Manager