Delta Air Lines: on why consumers will pay more, why sustainability as a TOP priority & why safety comes first

11/10/2022

Victor Osumi is Managing Director and President - Japan for Delta Air Lines. Victor is responsible for managing Delta's entity in Japan and developing the business strategy to build Delta's presence as an industry leader in the Japan market.

In this interview, Victor (who used to fly for a living), tells us about:

  • The details of their customer experience strategy and why giving safety and comfort are top priorities for the airline
  • Why sustainability is a priority, why they’re switching to the ‘next gen’ aircraft
  • Electrifying trucks by 50% to continue their commitment to sustainability
  • Why consumers are willing to pay more and the increasing importance on experiences
  • Victor’s thoughts on airlines raising ticket prices in response to skyrocketing demand
  • Touchless technology – making it easier for consumers as they travel

Watch now.

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