Digital Travel Summit APAC 2020

17 - 19 August, 2020

Resorts World Sentosa, Singapore

Day 2: Wednesday, 22 April 2020

CX 2020 – The Future is Already Here

8:30 am - 8:50 am Conference Registration & Networking Breakfast

8:50 am - 9:00 am Chairperson’s Recap of Day One

Piotr Jakubowski, ex-CMO at GO-JEK

Piotr Jakubowski

ex-CMO
GO-JEK

Inside Out Guest Speaker

9:00 am - 9:20 am Opening Keynote: How Lazada focuses on ‘customer obsession’ to build a winning brand and transform into the world’s most valuable company

Being in a competitive industry, e-commerce businesses need to maintain a good image and be a “differentiator” to be on top of their game, but through a platform like Lazada, this factor is made easier, allowing brands and sellers to focus on the business to excel. Don’t miss this remarkable opening keynote from Lazada where you will learn:
  • Customer obsession – How to focus on what customers want or need rather than your competitor
  • How to build your product and service with a customer first focus
  • How Lazada is using the best in-class technologies and dully powered by data to empower the future of e-businesses
  • Travel as an invisible product – Will Lazada move into online travel?
Mary Zhou, Chief Marketing Officer at Lazada Group

Mary Zhou

Chief Marketing Officer
Lazada Group

Asia Is Leading The World

9:20 am - 9:40 am Super Apps Fireside Chat: What does the ability to communicate, shop online, order rides, read books, play games, get food delivery and pay for anything within a single, unified smartphone app mean for the future of digital travel?

Join this interactive Fireside Chat with Asia’s leading Super App heavyweights and figure out how to:
  • How can you harness the data generated by users of multifunctional apps, to gain more insight into their daily behavior and deploy that information to offer new products and services?
  • Are the super apps becoming the key tools for Asia’s rising middle class?
  • How can you offer various services in before-traveling, in-destination and after-traveling?
  • How will the ability for super apps to bypass Google and other big search engines and offer an integrated experience disrupt the industry?
Kei Shibata, Co-Founder & CEO at LINE TRAVEL jp & Trip101

Kei Shibata

Co-Founder & CEO
LINE TRAVEL jp & Trip101

John Sinke, Marketing Director at HK Disneyland

John Sinke

Marketing Director
HK Disneyland

9:40 am - 10:05 am Airline Fireside Chat: How are airlines using AI and personalization to win the next generation of travellers?

The fundamental truth facing you is this – people buy experiences, not products. You must now deliver great experiences to win in an increasingly competitive world – competing for the hearts and minds of their customers – and exceeding their growing expectations at every point in the journey.
Join our fireside chat with experts from Singapore Airlines, Japan Airlines and XXX as they share their insights on how to optimize AI to offer unique personalized experiences to delight your customer:
  • How can you break through the noise and speak to your customers in a unique voice that leaves a lasting impression?
  • How can you provide meaningful and contextually relevant personalization to increase passenger revenue?
  • How can you track your customers’ digital habits in order to make it possible to understand physical behaviour?
  • How can you engage your customers at a personal, detailed level to “micro-personalise” your products and services?
  • How can you use voice, video and AR/VR to perform customer identity verification and to match passengers in order to enhance their user experience?
  • What have been the tangible results of these AI and Personalization applications to your organisation?
Jerome Thil, VP of Digital Innovation at Singapore Airlines

Jerome Thil

VP of Digital Innovation
Singapore Airlines

Akira Mitsumasu, VP of Global Marketing at Japan Airlines

Akira Mitsumasu

VP of Global Marketing
Japan Airlines

Candice Iyog, VP of Marketing & Distribution at Cebu Pacific

Candice Iyog

VP of Marketing & Distribution
Cebu Pacific

Carolyn Corda, CMO at Adara

Carolyn Corda

CMO
Adara

Hoteliers are increasingly straddling the online and offline worlds, but too often, there is disconnect between your physical and digital presence. This can create a missed opportunities. You may fail to offer a consistent experience, may fail to meet the user at the right point in the sales funnel, or may create an unnecessarily complex or redundant experience. In this panel, you will hear from our hotel experts on how their bridging the digital and physical divide.
  • How can you create meaningful, relevant offline experiences based off what you know about your consumers?
  • How can you push your mobile app as a catchall of services for everything from reserving rooms to loyalty points and product information?
  • Bridging online and offline – How can you use technology like digital keys, facial recognition, biometrics, self-check-in and mobile apps to help put data collected from customers online to use in venue?
  • How can you provide the offline experience of the future by giving visibility to your digital team on what is happening in venue?
Billy Turchin, VP of Digital, Customer Experience at Shangri-La

Billy Turchin

VP of Digital, Customer Experience
Shangri-La

Andrew Cefai, Senior Director, Regional Marketing & eCommerce APAC at Hilton

Andrew Cefai

Senior Director, Regional Marketing & eCommerce APAC
Hilton

Burhanuddin Pithawala, VP of Growth & Conversions at OYO Hotels & Homes

Burhanuddin Pithawala

VP of Growth & Conversions
OYO Hotels & Homes

Marc Bichet, Chief Marketing Officer at GCP Hospitality

Marc Bichet

Chief Marketing Officer
GCP Hospitality

Omkar Sen, Chief Revenue Officer at ZEN Rooms

Omkar Sen

Chief Revenue Officer
ZEN Rooms

10:30 am - 10:55 am Tourism Board Power Panel: Destination Marketing 2.0 – How can you put agility and personalization to work to know your customers better, predict what they want, and delight them to take away friction?

Join this interactive fireside chat with some of the region’s leading tourism boards as they demonstrate how they’re planning to realise their ambitions in continuing to grow tourism receipts (TR) and visitor arrivals (VA) in the next few years:
  • How can you achieve agile, bold and creative destination marketing that inspires and delivers results?
  • How can you tell better stories to reach consumers and get their attention?
  • How can you use science and data to influence and create more powerful and fun content?
  • How can you enhance and add value to consumer experiences rather than force new behaviours?
  • What are the core factors you consider when investing in digital marketing technologies?
Katsufumi Sato, Executive Director at Japan National Tourism Organization

Katsufumi Sato

Executive Director
Japan National Tourism Organization

Emil Petrov, Head of Strategy at Tourism New Zealand

Emil Petrov

Head of Strategy
Tourism New Zealand

Sarah Mathews, Global Head of Destination Marketing, APAC at TripAdvisor

Sarah Mathews

Global Head of Destination Marketing, APAC
TripAdvisor

10:55 am - 11:15 am Morning Networking Break 1

Be First To The Future

11:15 am - 11:35 am Keynote Case Study: Uncharted 2020 – How to leverage new technologies to drive the next wave of experiences that are authentic, co-created and immediate

Travel has always been a collection of experiences, but disruptors inside and outside the industry like Grab, Airbnb, Amazon and Apple have raised the stakes: Travelers now demand experiences that are authentic, co-created and immediate. How do you proceed? By ditching the map and discovering new ways of thinking and doing. Join this presentation and figure out:
  • How to expand online and extend digital to physical
  • How to overcome content jetlag and give consumers a vacation from vacation planning
  • How to rethink your B2B value proposition to offer the same streamlined, customer-centric experiences you offer leisure travelers
  • How to re-think your security and secure your loyalty data to boost customer lifetime value

Reserved for Digital Travel APAC Partner
This is your chance to get a handle on the next big thing in travel and technology. Where are VC’s investing and why? Hear more about which trends they are bullish about and where they wish they had invested. Our VC speakers will shed light on:
  • Discussing what VC’s see as the next big trend in travel and technology
  • Exploring the core factors VC’s consider when investing in retail—from top line growth to retention
  • Examining why retail investing is less common and which retailers are getting the most VC attention in 2020 and why
Paul Ong, Director at Innoven Capital

Paul Ong

Director
Innoven Capital

Vicknesh Pillay, Managing Partner at TNB Aura

Vicknesh Pillay

Managing Partner
TNB Aura

Mario Hardy, CEO at PATA

Mario Hardy

CEO
PATA

Wayne Chu, Partner at Mindworks Ventures

Wayne Chu

Partner
Mindworks Ventures

Yash Sankrityayan, Principal at Jungle Ventures

Yash Sankrityayan

Principal
Jungle Ventures

11:55 am - 12:15 pm Keynote Case Study: Digital Travel 2030 - Peering into the future: The trends that will shape the travel landscape and the role of the CMO

An almost dizzying pace of technological innovation has produced a wealth of new business opportunities in the global travel ecosystem, both enriching and expanding the world of travel. The race to develop a driverless car, introduce digital assistants into our homes and make sense of consumer data are transforming digital travel. This presentation will identify the trends that will shape and disrupt the travel industry over the next ten years.

Reserved for Digital Travel APAC Partner

Battle Of The Disruptors

Hear about the latest and greatest eCommerce and digital marketing innovations from start-up companies pitching their tech in a bid to win first place at Digital Travel APAC. You will understand how their tech can translate into revenue for your business as they walk through the technology’s benefits to your business and predict their future success. The ultimate decision is in your hands though, as the audience votes for their favorite. Will you find the next big thing?
Christophe Vielle, CEO & Co-Founder at Gaw Capital Partners Hospitality

Christophe Vielle

CEO & Co-Founder
Gaw Capital Partners Hospitality

Paul Ong, Director at Innoven Capital

Paul Ong

Director
Innoven Capital

Vicknesh Pillay, Managing Partner at TNB Aura

Vicknesh Pillay

Managing Partner
TNB Aura

Yash Sankrityayan, Principal at Jungle Ventures

Yash Sankrityayan

Principal
Jungle Ventures

12:55 pm - 1:15 pm Morning Networking Break 2

Track D: Creative Boardroom - Best-in-Class Advertising

12:15 pm - 1:15 pm Creative Boardroom: How to access your data and technology to best attract and keep your customers
Sponsors:
Criteo



5G – Delighting The Customer Of Now Big Ideas Keynote

1:15 pm - 1:45 pm Guest Speaker Keynote: CX in 5G – How to deliver real-time interactions and pin-point accurate, personalized engagements

When it comes to 5G services—the differentiating factor that comes into play is investments in the customer experiences (enabled through 5G). The customer of the now demands real-time interactions and pinpoint accurate, personalized engagements. Customers also want operators to have an in-depth understanding of network resources to make real-time adjustments to the customer experiences they require. 5G can pave the foundation to fulfil those needs and then some.
David Morrison, Director, Chief Transformation Office at Huawei

David Morrison

Director, Chief Transformation Office
Huawei

1:45 pm - 2:45 pm Networking Lunch

Track A: CX & Digital Marketing - Mastering Voice, Video & Social Media Marketing

2:45 pm - 3:05 pm Case Study: Reaching the right audience with the right content at the best ROI – How to create a solid, data-driven, cost-effective and performance-focused language strategy for your multilingual websites
Sponsors:
Translations.com
·         How to identify and prioritize language markets through website data
·         How to optimize content type and translation type to maximize your budget and ROI
·         How to apply AI to content for secondary and tertiary language markets and content sections


Niklas Schlappkohl, Senior Director, Travel Solutions at Translations.com

Niklas Schlappkohl

Senior Director, Travel Solutions
Translations.com

Track A: CX & Digital Marketing - Mastering Voice, Video & Social Media Marketing

3:15 pm - 3:35 pm Power Panel: How can you leverage social media to create a buzz around your destination and provide world-class, real-time customer service through social listening?
Join our Power Panel of experts as they share their insights on how to optimize your social media strategy in 2020 and for years to come:
  • Facebook, Instagram, Twitter, Tik Tok, Snapchat, Pinterest, You Tube – Which should you choose? Do you see Facebook and Twitter slowing down in the next 2-3 years?
  • How can you measure performance/ROI in terms of user acquisition and engagement?
  • How can you develop hashtags that encourage consumers to post about their experiences with your products?
  • How can you design “wow” moments through online activations, events, packaging elements, and surprises to inspire photography and reviews?
  • How can you feature consumer-generated content on your own channels to elevate the voices of those speaking about you?
Graham Hills, Head of Asia at Luxury Escapes

Graham Hills

Head of Asia
Luxury Escapes

Blessy Townes, VP & Head of Digital at Discovery Hospitality

Blessy Townes

VP & Head of Digital
Discovery Hospitality

Nina Kubik-Cheng, VP of Asia Pacific at Wego

Nina Kubik-Cheng

VP of Asia Pacific
Wego

Mar Pages, Travel blogger & Editor at Once in a Lifetime Journey

Mar Pages

Travel blogger & Editor
Once in a Lifetime Journey

Track A: CX & Digital Marketing - Mastering Voice, Video & Social Media Marketing

3:35 pm - 3:55 pm Case Study: How to use Multi-Layer Optimization over Facebook to scale in 2020
Christina’s experience in marketing covers brand management, building, global offline advertising experience and working directly and closely with global technology partners like Google, Facebook, Sojern and Adphorus. This is to implement best practices & to explore new innovative solutions across various Digital Marketing channels putting Fiji Airways at the forefront of emerging technologies that drives brand awareness and revenue while optimising spend to reduce cost of sale. In this presentation, she will share:
  • How can you adopt multi-layer optimization on your Facebook Prospecting campaigns in order to reach a broader and more relevant audience and drive more traffic to your website, moving travelers from the consideration stage and ultimately increasing website purchases
  • What does Cross Campaign Optimization with Bid Multipliers look like.
  • Why you need AI-powered solutions to optimize effectively and scale on Facebook.
  • How did Fiji Airways execute their US Pilot to achieve a 68% lift in website purchases, a 37% reduction
Christina Templin, GM of Marketing at Fiji Airways

Christina Templin

GM of Marketing
Fiji Airways

Track B: eCommerce - Ancillary Revenue Mastery

2:45 pm - 3:15 pm Power Panel: How can you build strategic partnerships with other brands that have aligned objectives to help you raise your ancillary revenue?
  • How can you discover what brands are looking for and how to create profitable partnerships that align with both brands identities?
  • How can you enhance profitability by embracing dynamic packaging solutions and offering customers everything they need for the entirety of their trip?
  • How can you increase your value proposition and keep customers engaged with a partnership strategy based on customer insight, designed to offer customers everything they desire and more?
Lionel Yeo, Head of Strategic Partnerships, APAC at Skyscanner

Lionel Yeo

Head of Strategic Partnerships, APAC
Skyscanner

Taro Amornched, Co-Founder & CEO at TakeMeTour

Taro Amornched

Co-Founder & CEO
TakeMeTour

Tejveer Bedi, Group Revenue Director at Park Hotel Group

Tejveer Bedi

Group Revenue Director
Park Hotel Group

Yudi Prajaksa, Director of eCommerce at PMG Hotels & Resorts

Yudi Prajaksa

Director of eCommerce
PMG Hotels & Resorts

Track B: eCommerce - Ancillary Revenue Mastery

3:15 pm - 3:35 pm Case Study: How to leverage merchandising strategies to maximise your ancillary revenues and deliver unparalleled customer service
New and evolving technologies of today are increasingly making it possible to generate ancillary revenue and prioritise loyalty. In this presentation, you will hear how to use a merchandising strategy to boost your sales and revenue:
  • How to use unbundling and retailing strategies to sell a wide range of flight and non-flight related services to drive more sales and revenue
  • How to provide more service options to allow travelers to customize their travel experience
  • How to balance different booking platforms to reach your customers across all touch points
  • How to leverage your loyalty program to generate co-branded revenue and attract more travelers

Reserved for Digital Travel APAC Partner

Track B: eCommerce - Ancillary Revenue Mastery

3:35 pm - 3:55 pm Case Study: Boosting ancillary revenue – How to use upselling and adjacent services to increase revenue, have better operations and happier customers
In this presentation, you will hear from an ancillary revenue expert on how to use upselling to grow your digital business:
  • Increasing average order value – How to increase your revenue through upselling and cross selling your products
  • Segmentation for personalized upsells – How to customize upsell offers that are relevant to individual guests
  • How to optimize your send time to give yourself the best chance to generate the most revenue
  • How to leverage the data you have to combine your products and cross-selling products to improve your customers’ experience
  • How to put in place an effective ancillary revenue post-booking framework

Kiren Tanna, Founder at Zen Rooms

Kiren Tanna

Founder
Zen Rooms

Track C: Interactive Country Clinics - Indonesia’s Travel Market – In-Depth & Interactive

2:45 pm - 3:55 pm Indonesia – Interactive Panel: The Indonesian Tourism Industry – How can you capture a share of this lucrative and rapidly expanding travel market?
Join our this interactive deep-dive panel as our experts share their insights on:
  • What are the top challenges and opportunities in the Indonesian online travel market and how can you adapt your e-commerce strategy to them?
  • Where does the Indonesian tourist want to travel?
  • Creating a successful tourism marketing strategy – How can you find out what Indonesian tourists want to do whilst on holidays?
  • Which social platforms? In addition, how to best engage and build a brand presence?
  • Localization – How can you make sure you have your Indonesian tourist in mind when translating your website and optimizing your payment methods?
  • How can you best collaborate with OTA’s, metasearch and other digital players to sell your airline, destination, activity or hotel?
Nina Kubik-Cheng, VP of Asia Pacific at Wego

Nina Kubik-Cheng

VP of Asia Pacific
Wego

Brett Henry, President Director at MG Group

Brett Henry

President Director
MG Group

Piotr Jakubowski, ex-CMO at GO-JEK

Piotr Jakubowski

ex-CMO
GO-JEK

Track D: Interactive Workshop - Interactive Design Thinking Workshop

2:45 pm - 3:55 pm Design Thinking Workshop: How to assess the specific issues facing your customers to determine alternative ideas and strategies, leading to innovation
The ability to innovate faster and in new ways is critical to achieving high performance and surviving in a competitive world. In this workshop, you work with a leading practitioner and 25 of your peers to develop creative, fluid, and responsive design thinking that you can use to solve problems within your organization. Build a company-wide culture that promotes, accelerates, and sustains innovation and get the opportunity to build design thinking facilitation skills.

Reserved for Digital Travel APAC Partner

3:55 pm - 4:25 pm Afternoon Networking

Track A: CX & Digital Marketing - Messaging & Bot Mastery

4:25 pm - 4:55 pm Power Panel: The new frontier in the arms race of communication – How are WeChat, WhatsApp, Facebook, Line and other social messaging apps revolutionising the travel industry?
  • How can you use social messaging services to invigorate customer engagement and leverage technology as a method to reach more people more quickly?
  • How can you use messaging to engage in real-time with consumers?
  • How can you leverage instant messaging applications to increase your market share?
  • What is it about the prospect of integrating instant messaging capabilities you are your existing technology strategy that is so inviting?
  • Will real-time messaging interactions drive more interesting travel products and experiences?
Obi Ukabiala, Head, Strategy & Transformation at Virgin Australia

Obi Ukabiala

Head, Strategy & Transformation
Virgin Australia

Yousaf Rizvi, CEO & Founder at Checkin.pk

Yousaf Rizvi

CEO & Founder
Checkin.pk

Jon Bird, Director, US Regional & International Marketing at American Airlines

Jon Bird

Director, US Regional & International Marketing
American Airlines

Liakat Dhanji, Chairman & CEO at Cartoon Network Amazone

Liakat Dhanji

Chairman & CEO
Cartoon Network Amazone

Track A: CX & Digital Marketing - Messaging & Bot Mastery

4:55 pm - 5:25 pm Case Study: Messaging as the next concierge – How can you use bots to engage with your customers naturally? And build better customer experience and more loyal customers?
Better customer experience, more loyal customers. Chatbots can be used in a number of different ways and can transform customer experience in a big way. This case study will explore some of the ways in which chatbots are impacting the customer service and customer experience:
  • How can chatbots add value to your business?
  • Do chatbots have the advantage over other digital marketing channels?
  • Personalization – How can chatbots provide a tailor-made solution to customer queries based on current requirement as well as past interactions with the company?
  • Customer service 24/7 – How can chatbots sense the emotions of the customer and pass on the call to a customer service agent for further assistance?
  • Automate tasks – How can bots offer comparative products that can help your customer select the right product as per his liking?

Track B: eCommerce - Mastering Travel Distribution

4:25 pm - 4:55 pm Power Panel: Wholesalers, The biggest issue in hotel distribution – How can you avoid being undercut on the overwhelming majority of OTA searches by non-authorised players looking to capitalise on price competitiveness?
  • How can you overcome crossover between all of the different players on the various channels to maintain rate integrity?
  • What will happen if more of the top OTAs offer third party rates in mass?
  • Why are different packaged rates offered to wholesalers being used in channels where they are not meant to appear? How can you overcome this?
  • Do you agree or disagree in removing wholesaler contracts moving forward?
  • Do you still have ‘true’ wholesalers in the business that you can collaborate with to get business?
  • Even if your rates are the same across platforms, why do customers book through OTAs and other third parties? What can you do to address this problem?
Sunish Sadasivan, VP of eCommerce & Revenue Management at Chroma Hospitality

Sunish Sadasivan

VP of eCommerce & Revenue Management
Chroma Hospitality

Kiren Tanna, Founder at Zen Rooms

Kiren Tanna

Founder
Zen Rooms

Andy Khen, Corporate Director of Revenue & Distribution at PMG Hotels & Resorts

Andy Khen

Corporate Director of Revenue & Distribution
PMG Hotels & Resorts

Track B: eCommerce - Mastering Travel Distribution

4:55 pm - 5:25 pm Debate – For and Against: OTA’s, Meta and other digital disruptors will replace direct airline and hotel bookings within the next 5-7 years *Live voting*
Join this 40-minute debate and fully engage with one of the most contentious and divisive issues currently facing your industry. Sit back and witness industry-leading figures pitting themselves against each other in a battle to deliver the knockout argument. Will you reconsider your position? And will you walk away with a fresh mindset and better prepared to take on this key conundrum?
Kei Shibata, Co-Founder & CEO at LINE TRAVEL jp & Trip101

Kei Shibata

Co-Founder & CEO
LINE TRAVEL jp & Trip101

John Sinke, Marketing Director at HK Disneyland

John Sinke

Marketing Director
HK Disneyland

Track C: Creative Boardroom - Champagne C-Suite Retreat

4:20 pm - 5:15 pm Creative boardroom: David and goliath – How can you look to start-ups and entrepreneurs to identify disruptive ideas and opportunities for your business?
(By invitation only – limited to 25 participants only)
Get an “outside-in” unique point of view to discover diverse thinking that can transform your mindset—for both you and your business:
  • The difference between how big businesses and start-ups innovate
  • The business trends and advantages of working with start-ups
  • How can you innovate faster?
Jerome Thil, VP of Digital Innovation at Singapore Airlines

Jerome Thil

VP of Digital Innovation
Singapore Airlines

Track D: Interactive Workshop - Interactive Design Thinking Workshop

4:20 pm - 5:15 pm Design Thinking Workshop:
Mario Hardy, CEO at PATA

Mario Hardy

CEO
PATA

5:25 pm - 5:30 pm 5-min transit to the main ballroom

‘How To’ Roundtables – Brand Led Champagne Wrap-Up

Table 1

5:30 pm - 6:10 pm How to – drive digital growth driven by consumer intelligence and automation engines
Akira Mitsumasu, VP of Global Marketing at Japan Airlines

Akira Mitsumasu

VP of Global Marketing
Japan Airlines

Table 2

5:30 pm - 6:10 pm How to – effectively and efficiently use data to identify patterns and trends to know what your customers need, when they need it
Nantaporn Waisayakul, Regional eCommerce Head, Asia at Best Western Hotels & Resorts

Nantaporn Waisayakul

Regional eCommerce Head, Asia
Best Western Hotels & Resorts

Table 3

5:30 pm - 6:10 pm How to – get ready for 50 Million outbound Indian Travelers

Chitra Gurnani Daga, CEO at Thrillophilia

Chitra Gurnani Daga

CEO
Thrillophilia

Table 4

5:30 pm - 6:10 pm How to – use brand partnerships to encourage an increase in sales
Nina Kubik-Cheng, VP of Asia Pacific at Wego

Nina Kubik-Cheng

VP of Asia Pacific
Wego

Table 5

5:30 pm - 6:10 pm How to turn airlines to retail with rich content and more customer centric
Samson Lim, GM, China Agency & Digital Sales at Delta Air Lines

Samson Lim

GM, China Agency & Digital Sales
Delta Air Lines

‘How To’ Roundtables – Brand Led Champagne Wrap-Up

Table 6

5:30 pm - 6:10 pm How to – use bots to enable transactions, handle payments, ensure delivery and provide a superior customer service

Table 7

5:30 pm - 6:10 pm How to – deliver a great customer experience through KPIs and testing
Rozell Ng, Head of Marketing, Commercial at Malindo Air

Rozell Ng

Head of Marketing, Commercial
Malindo Air

Table 8

5:30 pm - 6:10 pm How to – use Engagement to drive sales and user retention
Burhanuddin Pithawala, VP of Growth & Conversions at OYO Hotels & Homes

Burhanuddin Pithawala

VP of Growth & Conversions
OYO Hotels & Homes

Table 9

5:30 pm - 6:10 pm How to – connect APIs with industry-leading business to drive ancillary revenue on your core product
Lionel Yeo, Head of Strategic Partnerships, APAC at Skyscanner

Lionel Yeo

Head of Strategic Partnerships, APAC
Skyscanner

Table 10

5:30 pm - 6:10 pm How to – build a great brand through your channel strategy to consistently deliver on your brand promise
Liakat Dhanji, Chairman & CEO at Cartoon Network Amazone

Liakat Dhanji

Chairman & CEO
Cartoon Network Amazone

6:10 pm - 6:15 pm Chairperson’s Closing Remarks

6:15 pm - 6:15 pm End of Digital Travel APAC 2020. See you next year!