Digital Travel Summit APAC 2020

08 - 09 December, 2020


Day 1: Tuesday, 21 April 2020

Achieving Personalization at Scale

8:00 am - 8:50 am Conference Registration & Networking Breakfast

8:50 am - 8:55 am Opening Performance

8:55 am - 9:00 am Welcome Address

Gladys Caligagan, Conference Director, Digital Travel APAC

9:00 am - 9:05 am Welcome Remarks

Danny Levy, Managing Director, Digital Travel APAC

9:05 am - 9:15 am Chairperson’s Opening: How to be distinctive in a price-driven competitive marketplace

Asia continues to enjoy strong performances in both inbound and outbound travel. The increased travel spends; positive geopolitical developments and major sporting events (2020 Olympics in Tokyo and 2022 Winter Olympics in Bejing) boost the region’s attractiveness. Now in many areas and aspects, the products of software-driven companies in Asia are simply being adopted more quickly and growing faster than those of companies in the West. Join Piotr who built the GO-JEK brand into one of the top 10 brands in Indonesia in less than 3 years as he demonstrates how to understand your purpose, design your voice and tell your story in an ever-changing world.
Piotr Jakubowski, ex-CMO at GO-JEK

Piotr Jakubowski


Shaping The Future of Asian Travel

9:15 am - 9:35 am Opening Keynote: Disrupting the travel landscape in the digital age – How to establish yourself as the market leader in this highly-fragmented market

With approx. 360 million internet users, Southeast Asia is home to the most engaged mobile internet users in the world [according to the recent e-Conomy SEA 2019 report], particularly amongst Gen Zs and millennials who are regularly using their mobile phones to search for and buy products, services and make online reservations and bookings. The APAC region has an abundant supply of hotels - estimated to be over 120,000 hotels with over 4 million rooms [as stated in The Asia Pacific Chains Report 2018]. With the increasing number of internet users and a growing domestic and regional travel population, the potential in the affordable accommodations space is vast. This also makes it increasingly challenging for OTAs and other digital travel and hospitality solutions, who are all competing for a slice of the pie, to stay relevant. In order for them to do so, they must first find a way to stand out from the crowd. 
In this opening keynote, Amit will share how RedDoorz is:
·         Developing technology solutions to solve real issues faced in the industry 
·         Taking a hyper-local and tech-first approach to increase industry competitiveness and scale the business
·         Understanding consumers - using customer insights and data to ensure repeat bookings 
·         Looking at the future of affordable accommodation
Amit Saberwal, Founder and CEO at RedDoorz

Amit Saberwal

Founder and CEO

9:35 am - 9:55 am Keynote Case Study: How Qantas used digital transformation to redefine its internal operating models to allow it to “punch above its weight” on customer and product experience

Nandor is an experienced Chief Digital Officer with a successful track record in the aviation industry. He is skilled in digital strategy, digital and business transformation, digital marketing, customer data, customer relationship management (CRM), loyalty programs, ancillary revenue and technology. In this presentation, he will share how Qantas put together – products, people, process, technology and customer demands – in order to better serve its customers and enhance product experience:
  • How to kick-start your digital innovation efforts across three main challenging areas: people, processes and technology
  • How to adapt digital experiences and adopt tech to shrink the gap between humans and machines
  • How to stop being data obsessed and becoming insights driven— building a cohesive strategy
  • How to build agile teams to better listen into the customer
  • How to overhaul team structure, tech, and integration for a convenient and seamless booking experiences
Nandor Locher, Head of Digital Direct at Qantas

Nandor Locher

Head of Digital Direct

9:55 am - 10:25 am Keynote CMO Fireside Chat: How can you strike a balance between scaling as quickly as possible whilst creating a foundation strong enough to support the company to come?

Sometimes what you are searching high and low for is actually right under your nose. Join us for this opening keynote fireside chat with Cheryl Goh, CMO, Grab, during which she will share how they’ve scaled their digital businesses:
  • How can you be sure you have nailed your model and perfected your product?
  • Cash is king – How can you raise additional capital to skyrocket your growth?
  • Building your brand – How can you tell your story and create something with a lasting impact to grow your business?
  • How can you future proof your brand for whatever the coming years may hold?

Vijayaratnam Tharumartnam

Director, Group Corporate Communications
Proton Holdings

Cheryl Goh, Group VP of Marketing at Grab

Cheryl Goh

Group VP of Marketing

Join this keynote power panel where our panel of experts will share:
  • How can you use data to make the booking and on-trip experience easier? And also enrich the experience at each touchpoint (online and offline)
  • How can you personalise to add-value and not become a nuisance?
  • Rise of the super apps – What does this mean for you as an OTA?
  • How can you connect all touchpoints across the ecosystem?
  • AirAsia coming into the OTA space in Asia – What does this mean? Will other airlines really want to advertise on their platform?
  • Google on the rise, now offering ‘Book on Google’ – How do you see this playing out in the years to come?
Gaery Undarsa, Co-Founder & Chief Marketing Officer at

Gaery Undarsa

Co-Founder & Chief Marketing Officer

Sylvia Gunawan, VP Revenue & Growth at Traveloka Xperiences

Sylvia Gunawan

VP Revenue & Growth
Traveloka Xperiences

Angel Llul Mancas, VP & Managing Director APAC at

Angel Llul Mancas

VP & Managing Director APAC

Baidi Li, Regional Director, APAC & MEA at Viator

Baidi Li

Regional Director, APAC & MEA

Demi Kavaratzis, Partner Marketing Director, Commercial Strategy and Services at Expedia Group

Demi Kavaratzis

Partner Marketing Director, Commercial Strategy and Services
Expedia Group

Angus McDonald, CEO at Cover Genius

Angus McDonald

Cover Genius

John Sinke, Marketing Director at HK Disneyland

John Sinke

Marketing Director
HK Disneyland

10:55 am - 11:25 am Morning Networking Break 1

Personalization 2020 – Best Practices

11:25 am - 11:45 am Keynote Case Study: How to deliver a single view of the customer and real-time data access to deliver a hyper-personalised experience

Already, McKinsey point out, 69% of customers are more loyal to a travel company that personalizes their online and offline customer experiences. Our speaker explores how to deliver intelligent, highly tailored offers and in real-time; in other words like Amazon.

Actionable takeaways include insights into:
  • How an AI-first approach is creating a unique experience for campaign targeting and planning
  • How global teams can quickly and easily implement personalization at scale
  • How to leverage deep learning technology to find future buyers in the days following a campaign
  • How to align a customer-centric strategy with business goals

Lusi Maria Widjanarko, Digital Marketing Lead, SEA & Pacific Rim at Wyndham Hotels & Resorts

Lusi Maria Widjanarko

Digital Marketing Lead, SEA & Pacific Rim
Wyndham Hotels & Resorts

11:45 am - 12:15 pm Keynote Panel: Data-driven personalization – What are the people, process and technology requirements for rolling out a practical strategy that delivers on your customers’ individual needs from the get go?

The concept of “personalization” has been touted by travel marketers so often in the last few years, that most would agree that it’s become a bit overused. It is time for travel brands to evolve beyond broad-based personalized targeting and get smarter about how they use their data. In this keynote panel, our experts will share:
  • How can you achieve personalization and relevancy at scale with deep learning?
  • How can you analyse customer touch points to identify areas for improvement and encourage internal collaboration to elevate customer experience across all channels?
  • How can you use the latest advances in technology to analyse your customer data and provide meaningful engagement that increases conversions?
  • How can you adapt digital experiences and technology as the interaction gap continues to shrink between human and machines?
  • How can you determine the appropriate level of personalisation for today’s digital travellers?
Jake Miller, VP of CRM & Loyalty at Qatar Airways

Jake Miller

VP of CRM & Loyalty
Qatar Airways

Jennifer Li, Executive VP & Chief Business Officer at Tujia

Jennifer Li

Executive VP & Chief Business Officer

Marcos Cadena, VP of Digital Marketing, eCommerce & Distribution at Minor Hotels Group

Marcos Cadena

VP of Digital Marketing, eCommerce & Distribution
Minor Hotels Group

Or Lenchner, CEO at Luminati Networks

Or Lenchner

Luminati Networks

Max Ueno, VP of APAC at Sojern

Max Ueno


Patrick Johnson, CEO & Chairman at Affectv

Patrick Johnson

CEO & Chairman

Piotr Jakubowski, ex-CMO at GO-JEK

Piotr Jakubowski


12:15 pm - 12:35 pm Keynote Case Study: How to understand customer needs to deliver personalized travel solutions in multiple markets

How do you improve your customer’s journey without even asking them? Bold360 continuously captures key insights on where optimizations are needed and opportunities to improve customer outcomes – through content or other resources. In this presentation, our speaker will share:
  • How to cost-effectively provide the high level of service customers expect
  • How to route inquires based on context to the most appropriate support channel
  • How to seamlessly integrate with multiple local websites
  • How to provide consistent responses across multiple websites

Charlene Ree, Founder and CEO at EternityX

Charlene Ree

Founder and CEO

12:35 pm - 12:55 pm Morning Networking Break 2

Personalization Mastery

12:55 pm - 1:15 pm Tourism New Zealand Personalization Journey: How Tourism New Zealand optimizes creative, channel, and audiences across the consumer journey to efficiently and effectively influences people’s decisions to visit the country

Tourism New Zealand is a government agency responsible for encouraging global travelers to visit the country. As digital’s role in travel research, planning, and booking gets bigger, Tourism New Zealand is increasingly focusing on connecting with people online — particularly with its award-winning 100% Pure New Zealand campaign. In this presentation, Emil will share:
  • How to create a sophisticated personalization roadmap that helps you engage with your customer
  • How to track every action that your customer takes along the sales funnel to help you to better understand how to personalize their experience
  • How to build different personalization scenarios and create hyper personalized, targeted messaging to your customers
Emil Petrov, Head of Strategy at Tourism New Zealand

Emil Petrov

Head of Strategy
Tourism New Zealand

1:15 pm - 2:20 pm Networking Lunch

1:15 pm - 2:20 pm VIP Lunch Sponsored by Stackla (By Invitation Only)

How to fuel booking decisions with real traveller content

Social media and smartphones have given rise to the era of visual content — changing the traveller's journey from inspiration to booking.

Our recent survey revealed that 86% of people say they have become interested in travelling to a certain destination after seeing social images from friends, family or peers. By leveraging this content you can stop wasting time and money producing picture-perfect visuals or buying inauthentic stock photos for all your marketing activities – instead you could be tapping into the wealth of real photos and videos travellers create and share online every day.
  • How can you leverage user-generated content (UGC) to create integrated customer experiences throughout the booking journey?
  • How real travel brands are seeing up to a 65% reduction in content costs and 33% boost in bookings
  • What are the latest trends on the types of content consumers find most influential when planning travel?

1:15 pm - 2:20 pm VIP Lunch Sponsored by Akamai (By Invitation Only)


Track A: CX & Digital Marketing - Perfecting Customer Segmentation

2:20 pm - 3:50 pm Power Panel: Market segmentation – How can you focus your marketing efforts on an individual customer segment so you can better cater to their specific wants and needs?
  • Different types of segmentation – How can you decide which approach (geographical, demographic, psychological or behavioral) works best for your organization?
  • How can you overcome common market segmentation mistakes to better prepare you and your team?
  • How to consolidate data from silos across your organization into a single comprehensive database with real-time updates across channels, journey contexts and touchpoints
  • How to build audiences that have the most value for your organization or represent a huge untapped opportunity
  • Test your strategy – How can you ensure that you have interpreted your responses accurately?
Jude Davidson, Regional Director, Asia at Vrbo, Expedia Group

Jude Davidson

Regional Director, Asia
Vrbo, Expedia Group

Winnie Tan, CEO & Co-Founder at TripZilla

Winnie Tan

CEO & Co-Founder

Fang Fang, Regional Marketing Director, APAC at Skyscanner

Fang Fang

Regional Marketing Director, APAC

Dilpreet Singh, Head of CRM & Business Analytics at Oberoi Group

Dilpreet Singh

Head of CRM & Business Analytics
Oberoi Group

Kelly Leung, VP, International Business at iClick Interactive Asia

Kelly Leung

VP, International Business
iClick Interactive Asia

Track A: CX & Digital Marketing - Perfecting Customer Segmentation

2:50 pm - 3:10 pm Case Study: Capturing the Russian outbound traveller – How to use display advertising to increase your brand awareness and tap into this lucrative market
  • How attractive is the tourist market of the largest country in the world?
  • Where do Russians prefer to rest (accommodation)?
  • How much money do they spend on a trip?
  • How do they plan their travels?
  • What type of advertising campaign would win the heart of a Russian tourist?

Track A: CX & Digital Marketing - Perfecting Customer Segmentation

3:10 pm - 3:50 pm Case Study Interactive: How to achieve highly targeted segmentation, down to the micro level, that generates a personalized digital experience to help you rise above the noise
  • How to use cross-channel behavioral insights and data from internal and external sources to discover, understand and define audience micro-segments
  • How to break it down further, based on past purchase history, gender, age and dozens of other factors until you have the perfect set of criteria
  • How to inject product, content or email recommendations at critical touchpoints or drop-offs to optimize for goals such as conversions or purchases
  • How to expand personalized recommendations across your channels and use hybrid recommendation strategies to maximize average order value
Akira Mitsumasu, VP of Global Marketing at Japan Airlines

Akira Mitsumasu

VP of Global Marketing
Japan Airlines

Track B: eCommerce - Mastering Alternative Payments

2:20 pm - 3:00 pm Power Panel: Beyond credit cards and cash – How can you provide simplicity and accessibility for consumers regardless of their location?
  • Installment plans – How can you offer consumers the opportunity to pay for their holiday over a period of time?
  • Gaining an edge on the competition – How can you start listening to what your customers want to offer them the payment methods they prefer?
  • Pace of technology – How can you embrace alternative payment methods such as WeChat, PayPal, Alipay and even cryptocurrency to boost your global footprint and increase longevity?
Miretab Tesfaye, Director of Digital at Ethiopian Airlines

Miretab Tesfaye

Director of Digital
Ethiopian Airlines

Hai Ho, Co-Founder & CEO at Triip

Hai Ho

Co-Founder & CEO

John Sinke, Marketing Director at HK Disneyland

John Sinke

Marketing Director
HK Disneyland

Track B: eCommerce - Mastering Alternative Payments

3:00 pm - 3:20 pm Case Study: From Cards to Cashless: The continuous pursuit of invisible payments
Ingenico ePayments
  • How to implement the technology that consumers demand
  • How to recognize how travelers are using new technology and meeting consumers where they are
  • How to ensure your mobile payments are fully optimized to accept the entire ecosystem of payment methods travellers expect (Alipay, WeChat Pay, Grab Pay etc.)

Eric Liebman, Global Head of Travel at Ingenico ePayments

Eric Liebman

Global Head of Travel
Ingenico ePayments

Track B: eCommerce - Mastering Alternative Payments

3:20 pm - 3:50 pm Presentation: How to achieve a seamless payment experience through the entire journey
In past few years, travel companies started their transformation by implementing a retail strategy across all their distribution channels. However, card payment remains the main payment method. In this session, the speaker will share:
  • How payment method diversity impacts the airline retail strategy and performance?
  • Are brands systems ready to accept new payment methods?
  • How to build an optimized payment solution
Jeff Pan, CEO at Flymya

Jeff Pan


Track C: Interactive Panel - Omnichannel – In-Depth & Interactive

2:20 pm - 3:50 pm Panel Interactive: How to craft a seamless omnichannel experience across devices to make it simple for your customers to pick up where they left off, reducing the complexity that can come with a cross-device journey
The travel industry has officially entered the era of “omnichannel” marketing, a time when every screen, every device, and every customer interaction is an opportunity to connect with travelers. In order to take advantage, travel organizations will need to rethink how they design, execute, and measure marketing campaigns. In this deep-dive workshop you will learn how to:
  • How to use messaging apps like WhatsApp to reach customers with superior service
  • How to create fast, intuitive, and seamless experiences across desktop, mobile pages, and apps
  • How to create seamless, personalized digital experiences for your customers

Track D: Interactive Workshops - Personalisation Through Programmatic Workshop

2:20 pm - 3:50 pm Synergy Workshop: How to implement an always on, data-driven approach to ensure that your marketing dollars reach quality travellers and drive direct bookings
Today’s travel marketers are constantly challenged with how best to engage with travellers across their path to purchase. It’s time to evolve past thinking about individual marketing channels, towards a more data-driven marketing strategy that will raise your brand’s profile, and drive more travellers to your specific offerings. In this deep-dive workshop you will learn:
·         Highlights from Sojern’s State of the Industry Report 2020
·         How to harness the power of personalisation with travel audiences
·         How to use data to inform marketing strategies
·         Sharing industry successes

Pritika Hemmady, Sales Director, Asia at Sojern

Pritika Hemmady

Sales Director, Asia

3:50 pm - 4:20 pm Afternoon Networking

Track A: CX & Digital Marketing - Optimizing Customer Loyalty

4:20 pm - 4:50 pm Power Panel: Get wired for customer journeys, not just transactions – How can you optimize loyalty and the lifetime value of customers in 2020 and beyond?
  • How can you use advanced journey analytics to understand customer behaviors better and motivations across touchpoints and over time?
  • Conversational commerce – How can you engage in more relevant, personalized and helpful interactions with customers at scale?
  • How can you use deep-learning algorithms with natural language understanding (NLU) to help customers express their needs naturally through AI and bot technology?
  • How can you take advantage of economies of scale while bringing in human expertise when it makes the most difference?
  • How can you get your sales and service teams to share information across department lines, with a common mission to improve the customer experience from end-to-end?
Spencer Lee, CEO at BIGLIFE

Spencer Lee


Caroline Gazeley, Customer Journey Senior Manager at Singapore Airlines

Caroline Gazeley

Customer Journey Senior Manager
Singapore Airlines

Amalla Vesta Widaranti, Head of Marketing & Partnership at Citilink Indonesia

Amalla Vesta Widaranti

Head of Marketing & Partnership
Citilink Indonesia

Emil Petrov, Head of Strategy at Tourism New Zealand

Emil Petrov

Head of Strategy
Tourism New Zealand

Track A: CX & Digital Marketing - Optimizing Customer Loyalty

4:50 pm - 5:10 pm Case Study: Optimizing targeting, value added services and customer experience – How to consistently reach your customers that matter the most and focus on enhancing loyalty and that relationship
Glassbox Digital
  • How to source the right data to unlock customer insights and apply them successfully
  • How to think beyond the easier to measure short-term, transactional gains and look toward maximising the lifetime value of your existing customers  How to get your organisation to focus on CLV and use it to achieve your shared goals
  • How to overcome barriers to CLV adoption

Reserved for Glassbox Digital

Track A: CX & Digital Marketing - Optimizing Customer Loyalty

5:10 pm - 5:30 pm Case Study: How to use Customer Lifecycle Strategy to optimize loyalty
·         What is the process of defining customer lifecycle stages
·         How to use data analytics to understand customer behavior
·         What are the different treatment models
·         How to use data driven communications
Kaisa Crowley, Senior Digital Marketing Strategist at Finnair

Kaisa Crowley

Senior Digital Marketing Strategist

Track B: eCommerce - Mastering MarTech

4:20 pm - 4:40 pm Case Study: How to integrate local fintech and payment capabilities into any application so you can scale globally
Reserved for Rapyd

Track B: eCommerce - Mastering MarTech

4:40 pm - 5:30 pm Power Panel: The State of MarTech 2020 – How can you optimize your tech stack to create only the most relevant and meaningful experiences, before, during, and after every trip?
Join our Power Panel of experts as they share their insights on how to optimize your MarTech in 2020 and for years to come:
  • How can you navigate the huge quantity of MarTech solutions in the travel industry and what should you be looking out for?
  • How can digital technology support and contribute towards your business objectives?
  • What are the structural and skill needs for optimal MarTech execution?
  • How can you use a mix of technology and commercial strategies to radically shift customers buying patterns and behaviour to a digital-first engagement?
  • How can you meet the needs of your customer in real-time using advances in AI technology?  How can you decide if you should go in-house or collaborate with third party providers?  How can you best overcome your internal MarTech skill set challenges?
  • What do you see as the next big trends in MarTech? In addition, how will it change the way you do business?

Fazal Bahardeen, CEO at CrescentRating & Halal Trip

Fazal Bahardeen

CrescentRating & Halal Trip

Kei Shibata, Co-Founder & CEO at LINE TRAVEL jp & Trip101

Kei Shibata

Co-Founder & CEO
LINE TRAVEL jp & Trip101

Hai Ho, Co-Founder & CEO at Triip

Hai Ho

Co-Founder & CEO

Mark van der Maas, Head of Sales at AppsFlyer

Mark van der Maas

Head of Sales

Track C: Interactive Country Clinics - China’s Travel Market – In-Depth & Interactive

4:20 pm - 5:30 pm Interactive Panel: How to target and attract the new generation of outbound Chinese travelers?
Join this interactive deep-dive panel as our experts share their insights on:
  • What are the top challenges and opportunities in the Chinese online travel market and how can you adapt your e-commerce strategy to them?
  • Where does the Chinese tourist want to travel?
  • Creating a successful tourism marketing strategy – How can you find out what Chinese tourists want to do whilst on holidays?
  • Which social platforms and how to best engage and build a brand presence?
  • Localization – How can you make sure you have your Chinese tourist in mind when translating your website and optimizing your payment methods?
  • How can you best collaborate with OTA’s, metasearch and other digital players to sell your airline, destination, activity or hotel?
  • How do you leverage your unique brand to humanize your customers and recognize that they are more than data points?

Eric Thain, GM at HK Express

Eric Thain

HK Express

Samson Lim, GM, China Agency & Digital Sales at Delta Air Lines

Samson Lim

GM, China Agency & Digital Sales
Delta Air Lines

Andy Ng, Managing Director, APAC at iPinYou

Andy Ng

Managing Director, APAC

Track D: Interactive Workshops - Hotel Direct Booking Workshop

4:20 pm - 6:00 pm Workshop: How do you leverage CRM to boost your conversion rate and turn your website into your hotel’s highest-yielding shop window?
Technology is evolving rapidly, and hotels are becoming increasingly digital, whilst travellers behaviours are continuously changing. As hoteliers strategies exceed guests’ expectations to remain profitable, hoteliers are looking beyond revenue and leaning on technology such as CRM to enable them to reach customers. In this workshop, you will learn:
  • How to use your data to re-target current and potential guest
  • How to leverage the technologies of today to remain profitable
  • Sharing industry successes/case studies

Angie Teo-Emmerich, CRM Director, Asia at D-EDGE Hospitality Solutions

Angie Teo-Emmerich

CRM Director, Asia
D-EDGE Hospitality Solutions

Track A: CX & Digital Marketing - ‘How To’ Roundtables

Table 1: How to –use sophisticated personalisation tactics to ensure the right promotions are sent to your customers at the right time Facilitator:Kim Chua, Assistant Professor, Embry-Riddle Aeronautical University Asia

Table 2: How to –use AI to run marketing budget effectively to optimize spend
Facilitator: Namrita Mahindro, Digital Transformation Senior GM, Mahindra Group

Table 3: How to – avoid the overreliance on Amazon, Facebook, and Google to take back the customer relationship and the data that goes with it
Facilitator: Amalla Vesta Widaranti, VP of Marketing & Loyalty, Sriwijaya Air

Table 4: How to – boost customer engagement and foster loyalty with blockchain, AR and VR
Reserved for Digital Travel APAC Partner

Table 5: How to – apply advanced analytics to better target, engage and retain your customers
Reserved for Digital Travel APAC Partner

Table 6: How to – use content marketing to boost interest towards your business
Facilitator: Roger Yuen, CEO & Founder, Clozette

Table 7: How to – integrate data from multiple sources to gain new level of insights on your customers’ needs and wants to better target them
Facilitator: Mike Tansey, Managing Director & Travel and Hospitality Lead, AAPAC, ME & Turkey, Accenture

Table 8: How to – harness technology with a limited marketing budget to personalize the customer journey for luxury travellers in Asia Facilitator: Struan Robertson, General Manager, Smiling Albino

Table 9: How to – manage your audience data more carefully and give users more choice over what happens with their personal information

Each roundtable leader to summarise the key takeaways for 2 minutes

Track B: eCommerce - ‘How To’ Roundtables

Table 1: How to – use voice and visual tech to provide more interactive and engaging experiences to drive revenue and growth Facilitator: Diwakar Pareek, SVP of Revenue, Flights, MakeyMyTrip

Table 2: How to – leverage OTAs and Metasearch to drive new business
Facilitator: Demi Kavaratzis, Partner Marketing Director, Commercial Strategy and Services, Expedia Group

Table 3: How to – leverage personalization to achieve a customer-first digital approach whilst maximizing profits
Facilitator: Miretab Tesfaye, Director of Digital, Ethiopian Airlines

Table 4: How to – create deeper connections with your customers via WeChat, WhatsApp and other chat platforms to boost sales Reserved for Digital Travel APAC Partner

Table 5: How to – leverage innovation in payments to provide a frictionless transaction process
Reserved for Digital Travel APAC Partner

Table 6: How to – build strategic partnerships with innovative brands that have aligned objectives to help you raise your ancillary revenues Facilitator: Edmund Weng, GM, International Business, Singapore & Malaysia,

Table 7: How to – use a combination of mobile-targeted content and cutting edge marTech to boost sales

Table 8: How to – use voice analytics to better understand changing customer behaviour and boost sales

Table 9: How to – merge online & offline to deliver the optimal customer experience

Andy Khen, Corporate Director of Revenue & Distribution, PMG Hotels & Resorts

Each roundtable leader to summarise the key takeaways for 2 minutes

Track C: Interactive Country Clinics - India’s Travel Market – In-Depth & Interactive

5:05 pm - 6:00 pm Interactive Panel: Capturing the huge Indian market – How can you capture a share of this rapidly growing market?
Join our this interactive deep-dive panel as our experts share their insights on:
  • What are the top challenges and opportunities in the Indian online travel market and how can you adapt your e-commerce strategy to them?
  • Where does the Indian tourist want to travel?
  • Creating a successful tourism marketing strategy – How can you find out what Indian tourists want to do whilst on holidays?
  • Which social platforms? In addition, how to best engage and build a brand presence?
  • Localization – How can you make sure you have your Indian tourist in mind when translating your website and optimizing your payment methods?
  • How can you best collaborate with OTA’s, metasearch and other digital players to sell your airline, destination, activity or hotel?
Ritwik Khare, Chief Business Officer, International Hotels & Global Key Accounts at MakeyMyTrip

Ritwik Khare

Chief Business Officer, International Hotels & Global Key Accounts

Ravinder Pal Singh, Chief Information & Innovation Officer at TATA SIA Airlines

Ravinder Pal Singh

Chief Information & Innovation Officer
TATA SIA Airlines

Dilpreet Singh, Head of CRM & Business Analytics at Oberoi Group

Dilpreet Singh

Head of CRM & Business Analytics
Oberoi Group

Namrita Mahindro, Digital Transformation Senior GM at Mahindra Group

Namrita Mahindro

Digital Transformation Senior GM
Mahindra Group

Chitra Gurnani Daga, CEO at Thrillophilia

Chitra Gurnani Daga


6:00 pm - 6:05 pm Chairperson’s Closing Remarks at each Track

6:00 pm - 7:00 pm Networking Drinks Reception (Open for all registered participants)


6:30 pm - 7:30 pm Private Drinks Reception (By invitation only)