Winning Customers, Growing Revenue and Staying Competitive in an AI World

Digital Travel APAC 2027 brings together senior digital, marketing, ecommerce, commercial, revenue, loyalty, customer experience, data and technology leaders from APAC’s leading travel brands at a point when the rules of digital travel are being rewritten. The traveller journey is becoming less linear and less brand-owned: discovery is spreading across AI assistants, traditional search, social platforms, creators, OTAs and third-party ecosystems, while commercial teams face increasing pressure to prove which investments actually drive bookings and profitable growth.

Join us as we explore how travel brands win visibility, customers and profitable growth when AI, social platforms and constantly evolving tech and trends are changing both the traveller journey and the organisations behind the travel brands.

Practical and interactive, Digital Travel APAC 2027 features leadership discussions, case studies, small-group technology evaluations, live product demos, focused peer-to-peer conversations and cross-vertical exchanges with retail leaders from the co-located eTail Asia 2027. There will also be opportunities to learn outside the ballroom through networking experiences and startup innovation site tours.

It's going to be great fun, so book your seat now!


Your Complete Digital Travel APAC Journey

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Explore the 2026 Agenda

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Meet the Travel Innovators : Our 2026 Speakers

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Digital Travel APAC Moments Captured

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Engage, Explore, Experience

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Sponsorship Opportunities

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Testimonials From Satisfied Customers


Our 2027 Travel Visionaries

Ricky Yu

Ricky Yu

Director of Sales & Marketing
The Sanchaya

Titto Mathew

Titto Mathew

Country Manager, Singapore
Air India

Gaurav Shrivastava

Gaurav Shrivastava

Director of Revenue Management
The Capital Kempinski Hotel

Shivang Jhunjhnuwala

Shivang Jhunjhnuwala

Chief Operating Officer
Ovolo Hotels

Nicholas Tan

Nicholas Tan

Marketing Lead
JEN Singapore Orchardgateway by Shangri-La

Hemanth Jayaraman

Hemanth Jayaraman

Head of Loyalty (Enrich)
Malaysia Airlines

Ricky So

Ricky So

Chief Commercial Officer
Pelago by Singapore Airlines

Agung Juliarta

Agung Juliarta

CEO & Founder
Puri Asia

Jeanette Ong

Jeanette Ong

Associate Director, Marketing, Singapore
Klook

Erin Kok

Erin Kok

Associate Director, Performance Marketing
Klook

Irvan Bastian Arief

Irvan Bastian Arief

VP of Technology GRAND, Data & AI
Tiket.com

Sunish Sadasivan

Sunish Sadasivan

Vice President of eCommerce & Revenue Management
Filinvest Hospitality

Datuk Dr. Tan Kok Liang

Datuk Dr. Tan Kok Liang

Deputy Chairman
Sabah Tourism Board

Mason Tay

Mason Tay

Director, Global Markets Growth
Tripadvisor

Bavani Veeriah

Bavani Veeriah

Head of Marketing
Batik Air


The Digital Travel Difference

Stay Connected

Connect with executives from Asia’s leading travel companies and discover how they are shaping their strategies for the present and future.

Interact

Engage with top industry minds—both in the audience and on stage—through our interactive small-group formats, including creative boardrooms, roundtables, and workshops.

Access 5 Star Content

Designed from insights gathered in over 80 research interviews with travel leaders to ensure every challenge and opportunity you face is addressed.

Interactive Learning & Networking Highlights

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Morning Market Pulse

Delegates kicked off each morning with sharp, energising insights from travel leaders — 6-minute updates covering emerging behaviours, generational trends, and regional patterns. The live Q&A that followed sparked some of the summit's most candid conversations, turning quick updates into actionable strategies before the day had even begun.

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The C-Suite View

Top executives took the stage for a frank discussion on sustainable growth strategies — exploring how to balance global brand standards with diverse local markets, deliver standout customer experiences, and do more with less across APAC. The conversations were honest, the insights were hard-won, and the room was fully engaged.

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Interactive Roundtables

Two 30-minute peer-to-peer discussions. Zero fluff. Delegates chose their tables, dove into today's most pressing challenges, and walked away with roundtable leaders' top takeaways distilled into immediately actionable insights. The energy in the room said it all.

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Lightning Talks + Live Q&A

Industry leaders delivered rapid 7-minute presentations on using Generative AI for brand marketing and campaign development — followed by a live interview and open Q&A that pushed the conversation further. Fast-paced, practical, and packed with real-world application.

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Interactive Case Study

A 20-minute case study presentation set the scene, then delegates broke into small-group roundtable discussions to unpack a key question in depth. Roundtable leaders brought insights back to the full room — making this one of the summit's most collaborative and energising formats.

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Thought Leadership Spotlight

Vendors moved beyond the pitch and into the proof — sharing real-world case studies on how they're tackling today's travel industry challenges head-on. Delegates left with practical, innovative solutions ready to apply to their own businesses.


The Digital Travel Audience

From startups to industry giants, the Digital Travel community is united by a shared goal: to create world-class brands that elevate customer experiences in the digital age.

33%

VP/Head/GM

21%

Directors

16%

Manager/Senior Manager/Lead

17%

Specialist/Analyst/Associates

14%

C-Level/

45%

Marketing

20%

eCommerce

26%

Sales

9%

Strategy

35%

Hotels

16%

Airlines

15%

OTAs

8%

Tourism Boards

5%

Car Rental Agencies

7%

Tour Operators

5%

Cruise Lines

9%

Theme Parks

Who attends Digital Travel APAC

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5 Key Insights from Digital Travel APAC Summit 2027:

AI Is Rewriting Travel Discovery

The issue is no longer just using AI internally. AI assistants and generative search are becoming part of how travellers discover, research and plan. Brands must understand visibility, citations, content discoverability and the implications of AI agents and platform partnerships.

The Customer Journey Is Fragmenting

Search, social, creators, AI assistants, OTAs, marketplaces and owned channels increasingly overlap. The challenge is connecting inspiration to booking and post-trip engagement while measuring the contribution of each touchpoint.

Marketing Must Prove Profitable Growth

Digital leaders are under pressure to move beyond impressions, clicks and engagement. Budget allocation, CAC, conversion, attribution and measurable bookings are becoming the language of marketing accountability.

Revenue, Loyalty and Marketing Are Converging

Growth can no longer be managed in functional silos. Travel brands are exploring ancillary revenue, loyalty ecosystems, pricing, CRM and commercial models beyond the core room or ticket transaction.

Data Must Become Commercial Intelligence

The conversation is moving beyond generic personalisation. Leaders want to know how first-party and zero-party data, CDPs and real-time signals improve decisions across pricing, inventory, marketing, ecommerce and operations.


A Unique Experience