Malcolm Koh

Malcolm Koh is no customer experience rookie. With over 15 years experience spanning retail, airlines, hotels, banking, financial services, game changing startups and software, he has worked with some of the world’s most customer-centric brands. 

Koh recently joined Zendesk Asia Pacific’s Go To Market team, responsible for helping existing customers scale their business and working with Enterprise customers to develop seamless, omni-channel solutions. As Customer Experience Strategist, he works with existing and potential clients and partners who share in his passion for optimizing operations to drive bottom-line value while maximizing superior customer experiences. 

Prior to embarking on his next career adventure with Zendesk, Malcolm was Head of Customer Experience at Grab Singapore, one of the brand’s largest and most important markets in its growing network.