Digital Travel Summit APAC 2018

April 17-April 19, 2018

Resorts World Sentosa, Singapore

Contact Us: 65 6722 9455

Digital Travel Summit APAC Day 1 - Wednesday 18th April 2018

Setting Your Strategy

8:00 AM - 8:30 AM Conference Registration & Networking Breakfast

8:30 AM - 8:40 AM Welcome Address and Speed Networking

Gladys Caligagan, Conference Director, Digital Travel APAC 2018


John Sinke

Founder and CEO / former Assistant Vice President Digital Marketing, e-Commerce & Social Media
The Mind Shift Consultancy & Training / Resorts World Sentosa

The Evolution of the Connected Customer

8:50 AM - 9:10 AM Opening Keynote: From touchpoints to journeys – How to see the world as your customers do

Zaeem Shaukat Mirza, Global Head of Online Marketing, Qatar Airways

Zaeem Shaukat Mirza

Global Head of Online Marketing
Qatar Airways

Emilie Couton

Vice President of Digital Marketing, APAC
Accor

Christophe Chavry

Head of Digital Customer Experience - eCommerce
Cathay Pacific

Simon Fiquet

General Manager, South East Asia and India
Expedia

Akira Mitsumasu

Vice President, Marketing & Strategy
Japan Airlines

Russell Young

Managing Director, APAC
Sojern

9:50 AM - 10:10 AM Keynote Address: Blazing a trail of data – How to use analytics to give customers the right benefits that enhance their traveling experience

10:10 AM - 10:30 AM Morning Networking Break 1

Big Ideas Keynote

10:30 AM - 11:00 AM Out-of-the-Box Keynote: What do world class innovators do that others don’t do?

Andrew Bryant, Global Expert in Self Leadership & Leading Cultures, Best Seller Author, TEDx Speaker and Executive Coach, Self Leadership International

Andrew Bryant

Global Expert in Self Leadership & Leading Cultures, Best Seller Author, TEDx Speaker and Executive Coach
Self Leadership International

11:00 AM - 11:30 AM Morning Networking Break 2

Connecting The Dots

Track A: Mastering Customer Experience

11:30 AM - 12:00 PM Case Study: From purpose to customer experience – How to offer a personalized and memorable experience that guarantees repeat bookings

Dyson Yu, Vice President, Digital Marketing, Dream Cruises

Dyson Yu

Vice President, Digital Marketing
Dream Cruises

Track A: Mastering Customer Experience

12:00 PM - 12:40 PM Power Panel: Experience is everything – How can you create personal, shareable experiences that will make customers love your brand?

Christophe Chavry, Head of Digital Customer Experience - eCommerce, Cathay Pacific Felix Chan, Vice President of Sales, Asia, Norwegian Cruise Holdings Farhat Jamal, Senior Vice President, Taj Hotels Palaces Resorts Safaris

Christophe Chavry

Head of Digital Customer Experience - eCommerce
Cathay Pacific

Felix Chan

Vice President of Sales, Asia
Norwegian Cruise Holdings

Farhat Jamal

Senior Vice President
Taj Hotels Palaces Resorts Safaris

Track A: Mastering Customer Experience

12:40 PM - 1:00 PM Case Study: How can you improve, personalise and simplify the customer experience, adding value through each journey?

Track B: Mastering Payments

11:30 AM - 12:00 PM Case Study: The future of payments - How to take advantage of the disruptive forces that continue to reshape the competitive payments landscape

Track B: Mastering Payments

12:00 PM - 12:40 PM Power Panel: Digital wallets, peer-to-peer systems and cryptocurrencies – How can you put together a proactive payment strategy that captures opportunities and mitigates risks?

Alan Liu, Regional Lead, Business Development and Partnerships, Grab Praveen Anupame, Group Director - E-Commerce, Swiss Bel-hotel International

Alan Liu

Regional Lead, Business Development and Partnerships
Grab

Praveen Anupame

Group Director - E-Commerce
Swiss Bel-hotel International

Track B: Mastering Payments

12:40 PM - 1:00 PM Case Study: Reinventing the online purchase – How can you transform your payment strategy to grow your business?

Reserved for Ingenico

Track C: Synergy Workshops

11:30 AM - 1:00 PM Workshop 1: Content that really converts - How to deliver customised and personalised content that provides differentiation and real customer engagement

Mathieu Braconnier, Director, Digital Marketing, Asia Pacific, Marriott International

Mathieu Braconnier

Director, Digital Marketing, Asia Pacific
Marriott International
limited to 25 participants

Track D: Creative Boardrooms

11:30 AM - 12:20 PM Creative Boardroom: How to use data to engage with in-market travellers and provide a seamless message across different mediums touch points

Reserved for Sojern

Track D: Creative Boardrooms

12:20 PM - 1:00 PM Airlines Think Tank: When digital customer experience goes bad – How to leverage data, systems and processes to proactively initiate solutions to potential problems

Kavi Chaurasia, VP of Marketing, Air Costa Suren Ratwatte, CEO, SriLankan Airlines Kemmanut Paksettanun, Head of E-Commerce, Bangkok Airways Keerati Chantree, Director of E-Commerce, Bangkok Airways
(By invitation only)

Kavi Chaurasia

VP of Marketing
Air Costa

Suren Ratwatte

CEO
SriLankan Airlines

Kemmanut Paksettanun

Head of E-Commerce
Bangkok Airways

Keerati Chantree

Director of E-Commerce
Bangkok Airways
limited to 10 participants

1:00 PM - 2:00 PM Networking Lunch

1:00 PM - 2:00 PM Private VIP Lunch

Reserved for Commercial Partner

Track A: Mastering Customer Experience

2:00 PM - 2:30 PM Power Panel: Deliver the experience, not the product – How can you deliver deeper interactions with consumers?

Grant Colquhoun, Senior Director of Account Management, APAC, TripAdvisor Mark Greedy, CEO, Destination Elite

Grant Colquhoun

Senior Director of Account Management, APAC
TripAdvisor

Mark Greedy

CEO
Destination Elite

Track A: Mastering Customer Experience

2:30 PM - 2:50 PM Case Study: Powering reputation and loyalty – How can you personalise and build an inspirational travel experience for your customers?

Reserved for Commercial Partner

Track A: Mastering Customer Experience

2:50 PM - 3:30 PM Case Study Revolution: Digital Transformation powered by Agile Practices

Mehmet Bütün, Vice President, Digital Services, Turkish Airlines, Inc

Mehmet Bütün

Vice President, Digital Services
Turkish Airlines, Inc

Track B: Mastering Mobile

2:00 PM - 2:30 PM Power Panel: Reaching your customer across all channels – How can you leverage multi-screen opportunities for optimized revenue sources?

Anni Ahnger, Head of Ancillary Sales, Finnair Puneet Mahindroo, Senior Director of Hotel Marketing and Revenue Management - APAC, Four Seasons Hotels and Resorts Hemant Mediratta, Senior Vice President, Sales, The Oberoi Group

Anni Ahnger

Head of Ancillary Sales
Finnair

Puneet Mahindroo

Senior Director of Hotel Marketing and Revenue Management - APAC
Four Seasons Hotels and Resorts

Hemant Mediratta

Senior Vice President, Sales
The Oberoi Group

Track B: Mastering Mobile

2:30 PM - 2:50 PM Case Study: How can you create a mobile buying process that is both streamlined and intuitive?

Reserved for Commercial Partner

These interactive sessions are your opportunity to learn how to tackle your mobile specific challenges. Choose one roundtable discussion group to join for a 40 minute discussion. A highlight for Digital Travel Summit APAC, roundtable discussions are your best opportunity to idea-share with your peers.
Table 1: How to – create the optimal responsive mobile site
Reserved for Commercial Partner

Table 2: How to – create the optimal mobile app
Izra Izzuddin, Marketing Vice President, FlyFirefly

Table 3: How to – use conversational commerce to complete the purchase
Stephan Keschelis, Vice President eCommerce & Digital Transformation, NH Hotel Group
Table 4: How to – identify and partner with the optimal mobile solution providers to increase conversions
Timothee Semelin, Corporate Director Digital Marketing and Transformation, Rosewood Hotel Group

Table 5: How to – use mobile marketing automation to reach the right prospect at the right time
James Huang, Head of APAC, Wego.com

Table 6: How to – provide a seamless check out process when booking your travel through your smartphone
Reserved for Commercial Partner

Izra Izzuddin

Marketing Vice President
FlyFirefly

Stephan Keschelis

Vice President eCommerce & Digital Transformation
NH Hotel Group

Timothee Semelin

Corporate Director Digital Marketing and Transformation
Rosewood Hotel Group

James Huang

Head of APAC
Wego.com

Track C: Synergy Workshops

2:00 PM - 3:30 PM Workshop 2: How to leverage social media to really drive revenue

Reserved for Commercial Partner

Track D: Creative Boardrooms

2:00 PM - 2:50 PM Creative Boardroom: How to introduce data- driven product innovation to enhance your company offering and boost the business bottom line

Reserved for Commercial Partner

Track D: Creative Boardrooms

2:50 PM - 3:30 PM Digital Tourism Board Think Tank: Taking your travel marketing strategy to the next level

Sarah Mathews, Head of Destination Marketing APAC / Chairperson, TripAdvisor / Pacific Asia Travel Association(PATA)
By invitation only

Sarah Mathews

Head of Destination Marketing APAC / Chairperson
TripAdvisor / Pacific Asia Travel Association(PATA)

3:30 PM - 4:10 PM Afternoon Networking Break

China: The Travel Behemoth

4:10 PM - 4:40 PM Keynote Presentation: The marketplace everyone covets, but few have cracked - How will Ctrip leverage Skyscanner and MakeMyTrip to deliver an international platform whilst maintaining the company’s innovative spirit?

Jane Jie Sun, CEO, Ctrip

Jane Jie Sun

CEO
Ctrip

China: The Travel Behemoth

4:40 PM - 5:20 PM Keynote Panel: Succeeding in China – How to grow your business in such a fragmented and competitive country

Stephen Ho, Chief Executive Officer, Greater China, Marriott International Guoxiang Wu, SVP, Marketing Division, China Southern Airlines Cherry Koay, Digital Marketing Director, Shangri-La Wilfred Fan, Managing Director, North Asia, Agoda

Stephen Ho

Chief Executive Officer, Greater China
Marriott International

Guoxiang Wu

SVP, Marketing Division
China Southern Airlines

Cherry Koay

Digital Marketing Director
Shangri-La

Wilfred Fan

Managing Director, North Asia
Agoda

Track D: CTO and CDO Boardrooms

4:10 PM - 4:50 PM Heads of Technology Think Tank: Be first to the future - How can you use machine learning and AI for predictive analysis and accurate analytics solutions?

By invitation only

Track D: CTO and CDO Boardrooms

4:50 PM - 5:30 PM Heads of Data Think Tank: Data visualisation for travel domain - How to deal with data for product reach

Kavi Chaurasia, VP of Marketing, Air Costa
By invitation only

Kavi Chaurasia

VP of Marketing
Air Costa
limited to 10 participants
LIVE VOTING
4 technologies will be showcased by 4 experts through a quick fire 5 minute presentation. The technologies will each be assessed by an expert panel and will be carefully evaluated and put to a vote by the panel and audience on which product will have the biggest impact on the industry going forward. A fun and interactive way of understanding how some of the most talked about technology trends will be impacting you and your business.

Technologies to be evaluated:
René Frey, CEO, Insight Guides
Judges:
John Sinke, Founder and CEO, The Mind Shift Consultancy & Training and former Assistant Vice President Digital Marketing, e-Commerce & Social Media, Resorts World Sentosa
Timothee Semelin, Corporate Director Digital Marketing and Transformation, Rosewood Hotel Group

René Frey

CEO
Insight Guides

John Sinke

Founder and CEO / former Assistant Vice President Digital Marketing, e-Commerce & Social Media
The Mind Shift Consultancy & Training / Resorts World Sentosa

Timothee Semelin

Corporate Director Digital Marketing and Transformation
Rosewood Hotel Group

5:50 PM - 6:00 PM Chairperson’s Closing Remarks

6:00 PM - 7:00 PM Networking Drinks Reception