Digital Travel APAC 2017

25 - 27 April, 2017

Resorts World Sentosa

Contact Us: +65 6722 9455

Ricelle Matti Vice President SPi CRM
Ricelle has two decades of extensive operational experience in the contact center industry. Notably, she was part of the pioneer team responsible for the migration of Citiphone services from Citibank Australia to CitiBPS Philippines in 2004.

Since joining SPi CRM in 2006, she has managed US programs in one of the company's delivery sites in Manila, Philippines, and by December 2009, became Site Director. In January 2012, she transitioned to APAC accounts and currently oversees service delivery for key clients and major brands under the travel and financial services vertical as Vice President for Operations.


DIGITAL TRAVEL INSIGHTS TODAY Wednesday April 26th 2017

11:50 AM Case Study: Customer-Centric DNA - How can you build a sustainable customer experience?