Digital Travel APAC 2017

25 - 27 April, 2017

Resorts World Sentosa

Contact Us: +65 6722 9455

 Dilpreet Singh
Dilpreet Singh Head of CRM and Business Analytics The Oberoi Group
Dilpreet is a senior professional with 10 plus years of experience in the field of CRM, Marketing analytics and Customer Insights across varied industries. Currently he is heading the CRM and analytics vertical for The Oberoi Group managing both the brands Oberoi and Trident. Dilpreet’ s area of expertise lies in using data and insights to drive Customer engagement and retention by mapping customer journey and lifecycle.


DIGITAL TRAVEL INSIGHTS TODAY Wednesday April 26th 2017

9:30 AM Keynote Panel: The connected traveller – What are the core tools you need to deliver a seamless multi-channel booking experience?

  • What do today’s connected travellers expect? 
  • How can you tap onto the lucrative connected travellers segment to increase profits?
  • How can you provide connected travellers with seamless and consistent cross-device experiences to boost conversions?
  • What strategic brand partnerships will enhance customer experiences for connected travellers?
  • Consumer-led revolution – How are connected travellers shaping the travel industry?

DIGITAL TRAVEL OPPORTUNITIES TOMORROW Thursday April 27th 2017

11:50 AM Case Study Revolution: How to exploit data analytics and personalisation on an enterprise wide level to gain an information edge over your competitors

  • How can you use data solutions to gain insight into your competitive landscape and maximize revenues?
  • How can you gather and utilize competitive market intelligence to gain future visibility into your market?
  • How can you adapt to the changing needs of your customers with accurate, instant and personalised, relevant information to service them better?
  • How can you build ultra-personalised bundles for your customers y capitalizing on this data heavy industry to boost customer engagement?