Digital Travel APAC 2017

25 - 27 April, 2017

Resorts World Sentosa

Contact Us: +65 6722 9455

 Alwin, Tek Ken Loh
Alwin, Tek Ken Loh Head of Digital Transformation & Innovation Malaysia Airlines
Alwin has over 18 years of experience in the area of business intelligence, CRM, Innovation and Digital Marketing. During his career, Alwin has involved in strategic planning for direct marketing, e-commerce, CRM, loyalty and enterprise solutions for big organization from various industry. He was once work in several digital agencies, and banks in Malaysia, later AirAsia, and now Malaysia Airlines. Alwin also speaks at international conferences such as Business Intelligence & Analytics Forum, International Contact Centre Management & CRM Asia.


9:10 AM Opening Keynote: How to connect with the digitally distracted consumer

9:30 AM Keynote Panel: The connected traveller – What are the core tools you need to deliver a seamless multi-channel booking experience?

  • What do today’s connected travellers expect? 
  • How can you tap onto the lucrative connected travellers segment to increase profits?
  • How can you provide connected travellers with seamless and consistent cross-device experiences to boost conversions?
  • What strategic brand partnerships will enhance customer experiences for connected travellers?
  • Consumer-led revolution – How are connected travellers shaping the travel industry?